Credit & Collections Analyst at Intuitive Surgical, Inc. in Norcross, Georgia

Job Description:

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare's complex challenges.

We believe a great idea can come from anywhere-inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's help to advance the world of minimally invasive care.

Opportunity:

If you exemplify our values and want to be part of Company that is really passionate about providing value for the patients and customers we serve, this is the role for you.

Primary Focus of Position:

The AR Support Analyst will be responsible for supporting the Shared Services, Accounts Receivable team in the daily collection, credit management, billing, and cash application duties, as well as providing customer service to internal and external clients while adhering to corporate policies and procedures.

Roles and Responsibilities:

• Support general external and internal customer inquiries as the come.
• Recommend credit limits for customers based on payment performance and D&B scoring
• Collect outstanding balances for customer accounts
• Review all new orders for credit and hold orders as necessary
• Monitor and ensure credit limits assigned to existing customers are reasonable and supportable
• Provide billing support with executing manual invoice transactions
• Maintain strong, effective working relationships with the customers & the sales operations groups
• Identify repeated billing issues and work closely with the appropriate areas for resolution.
• Work closely with the sales operation group in order to resolve customer disputes and clear outstanding receivables
• Maintaining a communication flow with management to ensure appropriate escalation steps are taken when problems arise
• Provide reports on customer accounts as needed

Skills and Experience:

• Strong knowledge and understanding of Accounts Receivable policies, procedures & strategies.
• Strong analytical and reconciliation skills
• Solid understanding of root cause analysis and process improvement concepts.
• Good negotiation skills
• Able to communicate with Executive Management
• Excellent verbal and written communication skills
• Strong organization skills with ability to prioritize multiple competing activities
• Proficiency with of MS Office applications and experience with SAP
• BS Degree in Business or Accounting with 2 years of accounts receivable experience
• High energy and a positive attitude

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : Yes, 10 % of the Time

Apply Now