CSR II at Augusta Health in Fishersville, Virginia

Job Description:

The Customer Service Representative II serves an important role in the provision of home medical equipment, respiratory services, and medical supplies. This person obtains, shares, provides and processes order information from a variety of sources to facilitate patient access to needed home medical equipment, respiratory services and as required other home health services. The CSR II maintains order entry expertise and shares knowledge and provides guidance. The CSR II has the responsibility of providing patient and referral source education and instruction and processes orders in an office setting or in the retail setting. The CSR’s must maintain an awareness of insurance regulations, policies, and documentation guidelines and must be able to apply the regulations to create compliant orders and collect proper documentation to facilitate clean insurance claims. The CSR II must be accountable for the integrity of orders processed and works with the billing team to facilitate successful processing of denials and audits.

Requirements:

•  High school diploma or equivalent required


• Two (2) year minimum in retail, customer service, or medical related experience required


• Experience with DMO preferred


• CSR Mastery Certification preferred (can be obtained on the job)


• Strong interpersonal and customer service skills required

Some benefits of working at Augusta Health include:

• Insurance package including health, dental, and vision


• Retirement savings helping you to plan for your future


• Generous paid time off to promote work life balance


• Free onsite parking


• 24/7 armed security to ensure your safety


• Shift and weekend differentials


• Flexible scheduling


• Clinical ladder career path program


• Shared governance


• Tuition reimbursement


• Onsite child care


• Augusta Health Fitness Reimbursement Program


• Individualized orientation with dedicated preceptor


• Onsite credit union


• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

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