Client Implementation Specialist at JJ Keller in neenah, Wisconsin

Job Description:

Requisition #: 13580
Functional Area:  Client Implementation; Customer Service
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above
Work Hours:  8:00 AM - 4:30 PM

Position Summary

J. J. Keller, the nation's leading provider of regulatory, safety, and compliance solutions, is hiring for a Client Implementation Specialist. As a privately-held company since 1953, J. J. Keller is committed to providing over 500,00 customers with expert insights to help create safe work environments and simplify the complexities of regulatory compliance. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing.

As a Client Implementation Specialist, you will be responsible for facilitating the set up for new client's systems, processing new business orders, and the configuration of client accounts. This position will work Monday - Friday 8:00 a.m. - 4:30 p.m. onsite in our Neenah, WI office.

Job Responsibilities

• Manages multiple implementations as assigned, to include system configuration, administrator set-up, data and document collection, and establishment of service parameters.


• Provides client service and implementation engineering, ensuring all internal / external deadlines and expectations are met.


• Works with all levels of our client base, including, but not limited to service users, managers/supervisors, executives.


• Reviews new business sales orders to ensure accuracy and works with sales associates to resolve issues.


• Monitors new business workload and schedulels work assignments based upon project deadlines, capacity and skills/knowledge needed. 


• Maintains strong knowledge of regulations, systems, service offerings and implementation standards.

Qualifications

Experience:

• 4+ years of experience in a  services delivery environment.


• Project coordination experience.


• Report writing experience preferred. 


• Experience in the transportation industry preferred.


• SQL experience desired.

Education:

• 
  

  High School Graduate or General Education Degree (GED).

  
  


• 
  

  Bachelor's Degree in business related field desired.

  
  

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite, including intermediate to advanced Excel functions.


• Strong technical aptitude.


• Commitment to providing outstanding client service.


• Excellent verbal and written communication skills.


• Strong problem solving and analysis skills.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.