Process & Solution Automation Architect at Calix in Petaluma, California

Job Description:

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Calix is seeking a Process Automation Architect to develop system solutions and process automations to support the company's strategic focus areas including Go To Market, Customer Operations, Services and Supply Chain Management.

You will collaborate with business teams and work with Oracle and Salesforce development teams to design solutions and construct business requirements to continuously improve and scale existing processes and transform business outcomes.

Knowledge with Oracle Fusion, Oracle MRP and SCC configurations are desired, in addition to experience with Salesforce.com and process automation and api tools.

Responsibilities:

• Define solutions for business process problems and work cross functionally to implement.


• Create project plans to deliver solutions and service enhancements to the business, including resources, schedule and budget sizing.


• Manage projects, including internal and external resources, to deliver IT solutions according to the project plan.


• Ongoing management of assigned business areas.


• Provide training and education on implemented business processes and automations.


• Analyze business processes to be automated including:

• Model current (as-is) processes


• Model future (to-be) processes


• Quantify process metrics


• Propose alternative solutions


• Recommend automation solutions

SME for POC and user acceptance testing

• Minimum five years' experience in the development and delivery of IT applications and systems.


• Solid understanding of business applications especially one or more of the following areas; ERP, CRM, Finance and Accounting, HR-IS and PDM.


• Expertise in cloud platforms including:
  
  
  • Oracle
    
    
    • ERP Cloud
    
    
    • SCM Cloud
    
    
    
    
  
  
  • Salesforce
    
    
    • Sales Cloud
    
    
    • Service Cloud
    
    
    
    
  
  
  • Microsoft Office 365
    
    
    • Flow
    
    
    • Power Apps
    
    
    • Power BI
    
    
    
    
  
  
  
  


• Excellent project management skills and experience managing IT project delivery, including resource, schedule and budget planning. Deep knowledge of PM methodology and tools, PMP certified a plus.


• Excellent IT process management skills and experience, ITIL v3 certification a plus.


• Excellent interpersonal, communication and relationship management skills.


• Excellent business analysis abilities and experiences aligning business needs with IT capabilities.


• Able to get to the root cause and resolve complex planning topics


• Able to easily and effectively translate business requirements into system solutions, articulating business impacts.