Service Advisor at MORRIES AUTOMOTIVE GROUP in Minnetonka, Minnesota

Job Description:

Morrie's Automotive Group is hiring for an experienced service advisor for evenings and Saturdays; at least 2 years of experience is required. This position is is a high energy position that is ideal for people who thrive in a multi-tasking, fast paced, urgent work environment.  Jumpstart your career and apply today if the description below sounds like you. Excellent compensation and benefits to the right person and depending on experience. Be able to prove you’re a reliable self-starter with good job tenure as your past references and job tenure will confirm.

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Job Duties/Accountabilities:

• Greet customers, listen to the description of the problem, obtain customer and vehicle information


• Inspect all vehicles for bodywork, notify the customer if work is needed


• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed


• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus


• Handle minor customer complaints and misunderstandings


• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised


• Handle telephone inquiries and return phone messages promptly


• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage


• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments


• Assist the service manager as necessary


• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals