Responsibilities are the coordination of assigned computer applications for defined support areas.
Participates in project planning, implementation and support.
Performs general consulting and serves as a liaison with Beacon Health System end-user departments as required.
Participates in the development of solutions requiring analysis and research.
Provides support of existing computer applications/systems, which includes: troubleshooting, training for end-users, conducting quality assurance and maintaining computer system security. Ability to handle complex issues.
Utilizes process improvement techniques.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's degree from an accredited college or university in Computer Science, IS, another appropriate field or equivalent experience. A minimum of two years of progressively more responsible experience in a related support area (i.e., information systems, clinical or business) is desired. Preference will be given to candidates with training and experience with those software and hardware products regularly used by Beacon.
Knowledge & Skills
Requires the technical skills and knowledge necessary to effectively use and support various software and hardware. Also requires the skills to execute test plans.
Demonstrates the skills needed to perform systems analysis activities.
Working knowledge of standard business/clinical practices for defined support areas (such as computer, business or clinical experience).
Requires the ability to pay close attention to details.
Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of Beacon staff and vendor representatives.
Demonstrates basic analytical and problem-solving skills necessary to identify problems and deliver solutions in a timely and efficient manner.
Demonstrates good organization skills and the ability to work independently, prioritize workload, and meet deadlines. Also requires effective decision making skills
Works in an office environment.
Must be effective in a fast-paced, quality focused, multi-priority environment requiring the ability to prioritize workload in order to meet deadlines.
May experience some mental/visual fatigue due to continued use of computer equipment.
Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, etc.) to perform the essential functions of the position.