Customer Service Representative (Visalia, CA) at Cigna in Visalia, California

Job Description:

Excited to grow your career? Do you enjoy helping people? Do you thrive in a fast-paced, customer-focused environment? Then start your career as a part of our growing Cigna Supplemental Benefits team! Cigna is one of the largest and fastest growing health insurers in the world.

At Cigna we invest in you. As a Customer Service Representative, you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success. Cigna encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.

Job Summary:

In this pivotal role, the Customer Service Representatives effectively handles inquiries from clients that are received via phone, and serviced in a contact center environment. The successful candidate will be able to interact appropriately and effectively with clients using excellent interpersonal, listening, critical thinking, and problem solving skills. The ability to use computer based resources in a highly effective manner to educate and provide accurate responses to inquires is crucial for success.

Responsibilities:

• Conduct customer phone verification interviews on all inbound calls for completion of application for insurance coverage.
  
  


• Order prescription drug checks on all phone verification interviews.
  
  


• Process completed interviews for underwriting review.
  
  


• Process, review and index applications into workflow.
  
  


• Maintain detailed knowledge of all products and procedures.
  
  


• Performance determined on may factors including phone metrics and quality assurance score
  
  


• Schedule may vary based on needs of business
  
  

Qualifications:

• High school diploma or equivalent required, Associate or bachelor's degree a plus
  
  


• Ability to handle high end customers in a professional manner
  
  


• Prior Insurance experience preferred, Cigna experience a plus
  
  


• 2+ years' experience in customer service, call center environment strongly preferred
  
  

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.