Job Description:

Staffing Specialist

Virtual
Req #383

Wednesday, April 14, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:The Workforce Solutions (WFS) Per Diem Staffing Specialist will have primary responsibility for leading and managing the per diem needs for aligned facilities. Prompt, timely and thorough communication, while providing superior customer service between healthcare professional (HCP), facility client, subcontractor partners and Cross Country Staffing is of paramount importance in this role. In addition to the role of Staffing Specialist, he / she will be responsible for assisting and supporting the WFS team aligned to facilities to ensure delivery of exceptional service.
Cross Country Staffing (CCS) provides Per Diem and Managed Service support 24 hours per day, 7 days per week, therefore working hours may need to be flexible to ensure comprehensive scheduling.
ESSENTIAL FUNCTIONS:
* Demonstrate knowledge of all Workforce Solutions programs, as well as core operational processes for travel and per diem services.* Work with subcontractors to ensure they have all the information necessary to submit and schedule candidates.* Collaborate with WFS Per Diem onboarding team reviewing all per diem applicant profiles from CCS recruiters and subcontractors to ensure they are complete and appropriate.* Work with WFS team members to ensure per diem candidates are screened, interviewed and processed in a timely fashion.
*Manage per diem orders in VMS technology platform including, but not limited to:

• Assisting facilities with anticipation of needs and proactive ordering


• Receiving orders via telephone or email from client facilities.


• Distribution of needs to subcontractors


• Follow up calls to HCP's re scheduling and available shifts


• Follow up calls to subcontractors to solicit candidates


• Confirmation of candidates within 'confirmation window'


• Cancellation and reposting of orders, as necessary


• Scheduling of candidates


• Proactively contact units/ facilities in response to HCP requests providing updated availability to work.

* Collaborate with WFS Credentialing team to ensure all candidate credentials are effectively managed, including, but not limited to:

• Conducts thorough credential quality review of per diem profiles and documents for all CCS brand and Subcontractor HCPs


• Credential entry / upload into VMS technology system


• Credential verifications

*Manage and utilize all tools and systems including but not limited to VMS Technology, and SCOUT.

• Utilize VMS activity reports to gain comprehensive view of WFS staffing needs / utilization


• Utilize SCOUT Hospital Manager notes to promote per diem needs to recruiters of existing travelers and document HCF per diem issues for internal tracking and communication


• Serve as VMS technology subject matter expert, trainer and resource for facility and subcontractors users

* Collaborate with WFS Credential Management team to ensure all CCS & Subcontractor WFS per diem professionals are 100% compliant* Establishing and managing relationships with facilities and a pool of healthcare professionals; working to match the needs of both, meeting and /or exceeding Service Level Agreements* Actively participates in the completion of accurate internal and external audits.* Assist with on-boarding & off-boarding of per diem healthcare professionals* Serve as the liaison for Subcontractors to assist in answering questions and facilitating problem resolution. * Serve as the liaison for healthcare facility to assist in answering questions, facilitating problem resolution and escalation of issues to aligned Clinical Managers and WFS leadership* Provide outstanding communication and customer service to HCP, subcontractors and facilities in support of CCS Standards of Excellence* Accountable for achieving facility specific Service Level Agreement Guarantee's and individual schedulers performance metrics, including but not limited to:* Fill rates* Communication / telephone response time* Communicate and participate in regularly scheduled meetings with WFS Team as well as facilities daily staffing meetings.* Represent and support the business initiatives of Cross Country Staffing internally and externally.* Service all internal and external customers and subcontractors in a positive manner at all times.* Other duties assigned with or without accommodation.
QUALIFICATIONS:
Education and Experience

• 
  Bachelor's degree or equivalent experience


• Minimum 3 years' experience in staffing industry


• Workforce Solution staffing experience strongly preferred


• Prior management and operations experience strongly preferred

Skills

• Strong scheduling skills.


• Possess reasonable computer skills and be willing to learn other web based software applications/programs.


• Exceptional organizational and communication skills


• Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed.


• Excellent communication skills both verbal and written with a willingness to provide superior customer service.


• Conflict resolution skills

Abilities

• Ability to work a flexible and varied schedule


• Able to work independently but also have a strong commitment to being a team player.


• Demonstrated exceptional organizational, communication and customer service skills


• Attention to detail and follow through are a must

Behaviors

• Willing to service all internal and external customers in a positive manner at all times.


• Interact professionally during times of changing demands and conflicting assignments


• Communicate and work in a respectful, supportive manner with all teammates

Psychological Demands

• Must be able to provide direction to different teammates, deal with uncooperative or difficult individuals in a professional, calm and courteous manner.


• Ability to work in a fast paced, highly competitive, changing industry while maintaining customer focus.


• Must be able to prioritize demands.

CRITICAL COMPETENCIES FOR SUCCESS:
Job/Technical Knowledge - Demonstrates knowledge of technical systems, procedures and processes for successful performance; Keeps abreast of and responds to changes in industry, market and job field
Cognitive - Assesses situations and analyzes problems; generates alternative solutions; takes appropriate actions; Uses good judgement and makes sound decisions; ability to learn new systems and processes.
Teamwork - Works collaboratively with people from all levels and parts of the organization; Builds and sustains positive business relationships with customers, clients and co-workers; Delivers superior service to internal and external customers; Exhibits dedication to diversity, fair treatment, mutual respect and trust
Communication - Maintains clear, timely, accurate and professional communication with team and business partners. Uses active listening skills to ensure understanding and effective communication
Responsibility/Individual Effectiveness - Takes ownership; assumes responsibility of work output and performance; Exhibits flexibility in responding to job demands and change; willingly takes on new responsibilities; maintains composure in highly stressful situations; Proactive- acts on problems and opportunities; Organizes, plans; schedules and utilizes time effectively. Prioritizes to meet timeliness and commitments; Generates new ideas; makes constructive suggestions; Accepts constructive feedback and openly engages in dialog around improvement opportunities. Demonstrates Cross Country corporate values
WORK CONDITIONS:

• Open work areas. General fast paced office environment


• Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude.


• Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.


• Open work areas. General fast paced office environment

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

The above declarations are not intended to be an "all inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

• 
  Job Family
  Account Mgmt
  
• 
  Job Function
  NMGR
  
• 
  Pay Type
  Hourly
  

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