Posted in Other 30+ days ago.
The State of Connecticut, Department of Revenue Services (DRS) invites its qualified agency employees to apply for the position of Revenue Services Tax Supervisor. This internal opportunity is available in the Legal Services Bureau within the Taxpayer Services Division.
About the division:
In the Legal Services Bureau, the Taxpayer Services Division is the central point of contact by telephone, letter, e-mail and videoconferencing for Connecticut business and individual taxpayers and their representatives. The dedicated Taxpayer Services Contact Center operates as a "one-stop" contact area for most taxpayers with the expectation of full problem resolution and providing a "world-class" customer experience. The Division is accountable for assisting in the overall supervision of a major function influencing the collection and administration of more than $10 million and engaged in ensuring the efficient registration and licensing, electronic commerce, taxpayer accounting including billing or refunds or revenue accounting including supervising the preparation of financial statements, tax return processing or correction of taxpayer accounts.
About the position:
This position will be accountable for overseeing the staff and the day-to-day operations of the Contact Service Center; including but not limited to, the assignment and review of Contact Service Center work functions, developing goals and objectives for the unit, and directing staff as it relates to the goals and objectives of the Department in providing service to taxpayers in connection with the interpretation of relevant State and federal statutes and regulations.
The duties:
*For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent).
Ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting.
This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.
Interviews may be limited to candidates whose experience and training most closely meet the requirements of the position.
Applications to this recruitment may be used for future vacancies.
Should you have questions pertaining to this recruitment, please contact Jennifer Neumann at Jennifer.Neumann@ct.gov and reference the recruitment number.
IN ALL AREAS: Schedules, assigns, oversees and reviews work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans unit work; establishes and maintains unit procedures, develops or makes recommendations and assists in implementing new policies to be used in the auditing, collection or registration and processing of tax returns; acts as a liaison with other operating units, agencies and outside officials regarding unit policies and procedures; prepares and maintains narrative, financial and statistical reports on audit assessment, overdue revenue or registration/processing production; assists in administration of fraud programs; recommends changes to existing tax legislation and regulations; may oversee special projects in response to legislative initiatives, such as floor taxes, rebates, or amnesty programs; may serve as a subject matter expert for agency wide initiatives; may represent agency at meetings of special groups such as CPAs, attorneys, etc.; performs related work as required.
IN THE AUDIT DIVISION: Supervises audit review programs to ensure an accurate and uniform review of completed audit reports, work papers and related materials; assists Tax Unit Manager in directing audit programs; assists in directing, planning and coordinating work of revenue examiners responsible for performing audits or investigations of accounts of individual taxpayers and complex businesses to determine compliance with various state taxes; coordinates development and implementation of Electronic Data Processing (EDP) audit programs; may conduct hearings and conferences with taxpayers and their representatives involved in disputed tax and audit matters.
IN THE COLLECTIONS OR CRIMINAL INVESTIGATIONS UNIT: Supervises collection and compliance programs to ensure that they are fairly, uniformly and accurately administered; reviews financial statements of most complex businesses and taxpayers to determine ability to pay tax debts and whether an offer of compromise should be approved or denied; assists Tax Division Assistant Chief in coordinating development and implementation of compliance programs; assists in directing, planning and coordinating work of revenue agents and tax hearing officers responsible for performing investigations of accounts of individual taxpayers and complex businesses to determine compliance with various state taxes; coordinates development and implementation of compliance programs; may conduct hearings and conferences with taxpayers and their representatives involved in disputed tax enforcement matters.
IN THE OPERATIONS DIVISION: Supervises the timely and accurate production of a variety of operational tax functions requiring knowledge of multiple tax types including corrections, accounts receivable billings and refunds, processing, registrations, revenue accounting and tax publications; plans, implements and oversees research and other projects within assigned area of expertise; analyzes, reviews and makes recommendations on ways to improve the administration of multiple tax types; performs long range financial and programmatic strategic analysis, planning and program evaluation; provides input into the impact of budgetary proposals and legislative changes; interprets and monitors tax administration functions in accordance with established policy and legislative intent; consults with and advises agency personnel on policy, operations and procedures; advises taxpayers on various State statutes and regulations.
One (1) year of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration. For State Employees, this is interpreted at the level of Revenue Examiner 4, Tax Operations Unit Supervisor, Tax Collections Supervisor, or Tax Appellate Specialist.
OR
Two (2) years of the General Experience must have involved responsibility for conducting complex tax audits, collections or tax administration. For State Employees, this is interpreted at the level of Revenue Examiner 3, Tax Corrections Principal Examiner, Tax Collections Assistant Supervisor, Tax Hearings Officer or Tax Appellate Officer.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
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