Job Description:

Staffing Specialist Associate

Virtual
Req #387

Wednesday, April 14, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:The One Source Associate will provide sales and administrative support and coverage for One Source / MSP Staffing Team He / she will assist with daily job responsibilities servicing internal and external clients. In this operational support role, OS Associate will assist with system updates, distribution of positions, generating reports, problem solving and timely and consistent communication with all internal departments and vendors.
ESSENTIAL FUNCTIONS:

• Manage & update positions in internal systems, external facility portals and VMS technology


• Obtain and update unit specific information and orientation/first day information.


• Maintain health care facility specific information in internal and external systems Maintain health care specific information in VMS technology and internal system.


• Manage external and internal contacts in internal systems


• Assist with creating customized confirmation letters, for facility and vendors


• Process assignment transactions; confirmations, extensions, renewals, cancelations, and terminations.


• Assist Staffing Specialists with all operational and administrative tasks.


• Generate reports from internal and VMS technology, format and prepare for facility distribution


• Process VMS technology mappings and generate activity reports to ensure all database assignment information is accurate.


• Manage open positions and candidate submissions for aligned Staffing Specialists


• Assist with processing submissions during high volume activity


• Manage weekly time and attendance reconciliation between facility report and VMS technology / Internal systems


• Audit invoices, obtain billing reports and format per facilities specifications prior to distribution


• Actively participate in the completion of accurate internal and external audits


• Act as a liaison to ensure exceptional internal and external customer service


• Represent and support the business initiatives of Cross-Country Staffing internally and externally


• Provide appropriate team coverage (i.e. backup) when necessary


• Other duties as assigned, with or without accommodation

QUALIFICATIONS:
Education and Experience

• Bachelor's degree or equivalent experience


• Minimum 3 years' experience in clinical setting including medical, allied or nursing, or staffing industry


• Workforce Solution staffing experience strongly preferred

Skills

• Strong scheduling skills.


• Possess reasonable computer skills and be willing to learn other web-based software applications/programs.


• Exceptional organizational and communication skills


• Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed.


• Excellent communication skills both verbal and written with a willingness to provide superior customer service.


• Conflict resolution skills

Abilities

• Ability to work a flexible and varied schedule


• Able to work independently but also have a strong commitment to being a team player.


• Demonstrated exceptional organizational, communication and customer service skills


• Attention to detail and follow through are a must


• Strong ability to multitask and prioritize

CRITICAL COMPETENCIES FOR SUCCESS:
Job/Technical Knowledge - Demonstrates knowledge of technical systems, procedures and processes for successful performance; Keeps abreast of and responds to changes in industry, market and job field
Cognitive - Assesses situations and analyzes problems; generates alternative solutions; takes appropriate actions; Uses good judgement and makes sound decisions; ability to learn new systems and processes.
Teamwork - Works collaboratively with people from all levels and parts of the organization; Builds and sustains positive business relationships with customers, clients and co-workers; Delivers superior service to internal and external customers; Exhibits dedication to diversity, fair treatment, mutual respect and trust
Communication - Maintains clear, timely, accurate and professional communication with team and business partners. Uses active listening skills to ensure understanding and effective communication
Responsibility/Individual Effectiveness - Takes ownership; assumes responsibility of work output and performance; Exhibits flexibility in responding to job demands and change; willingly takes on new responsibilities; maintains composure in highly stressful situations; Proactive- acts on problems andopportunities; Organizes, plans; schedules and utilizes time effectively. Prioritizes to meet timeliness and commitments; Generates new ideas; makes constructive suggestions; Accepts constructive feedback and openly engages in dialog around improvement opportunities. Demonstrates Cross Country corporate values

WORK CONDITIONS:

• Open work areas. General fast paced office environment


• Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude.


• Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.


• Open work areas. General fast paced office environment

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

The above declarations are not intended to be an "all inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

Other details

• 
  Job Family
  Account Mgmt
  
• 
  Job Function
  NMGR
  
• 
  Pay Type
  Hourly
  

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