Front Desk Supervisor at AU West Palm Beach in West Palm Beach, Florida

Job Description:

The ideal candidate to apply is an individual passionate about service and driven by growth: Additionally, s/he must enjoy working in a fast-paced, demanding—yet exciting environment. Read on for more details about this exciting opportunity!

*The Day-to-Day

• Welcome and/or acknowledge each guest with a warm smile, maintained eye-contact, and a friendly, appropriate greeting;


• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  
  
  
  • Review all arrivals noting any special requests or challenges,
  
  
  • Assess whether any guest relocation will be necessary,
  
  
  • Inspect all VIP arrival rooms;
  
  


• Coordinate and manage communication between guests and staff and follow up to ensure resolve of guest concerns;


• Examine daily duties, assign tasks and check on progress;


• Oversee check-in and check-out procedures, including reservations and financial transactions;


• Liaise with other departments to provide an overall comfortable guest experience;


• Ensure all guests receive personalized services.

Supervisory responsibilities:

• Oversee the staff with the help of the department leader on a daily basis


• Develop and train guest service agents and bell-persons


• Respond to customer complaints and special requests

Needed to be successful in this position

• Highest attention to detail, timeliness on projects and professional conduct.


• Prior experience in similar position.


• Strong organizational skill-set.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience preferred. A high school diploma or equivalent required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. 

At each turn, Concord prides itself on five cornerstones: Quality, Integrity, Community, Profitability and #Fun. The associates of Concord believe in a strong culture with focus on Health and Wellness, Sustainability, and Work/Life Balance:

Our Benefits (applies to Full-time Associates ONLY)

• Competitive Pay;


• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental;


• 401K Retirement Program with company contribution – FREE MONEY!


• Discounted hotel room night program (Concord, & Marriott);


• Group Life Insurance equal to your annual salary;


• Voluntary Short- and Long-Term Disability programs;


• Verizon Wireless discount – save up to 18% off your billing a month with our partnership with Verizon.

Concord Hospitality earned the recognition of Great Place to Work® as well as recent acknowledgement of Great Places to Work for millennials, and for women!

Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.        

*Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Behaviors

• Functional Expert: Considered a thought leader on a subject


• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

See job description