Analyst Learning Analytics at JetBlue in Orlando, Florida

Job Description:

Position Summary

Working with other teams across JetBlue, the Learning Analytics Analyst supports Crewleaders and Crewmembers in data-driven decision making. The Analyst partners with JBU colleges and their operational counterparts to analyze relevant operational data, training performance data, and student feedback data to measure, monitor, and improve the effectiveness of JBU offerings. In addition, the Analyst provides assessment and evaluation expertise to determine individual and team performance gaps, potential causes of performance issues, and recommends performance improvement interventions that will enhance individual and team efficiency and effectiveness.

Essential Responsibilities

• Analyze and summarize quantitative and qualitative data to discover, validate, and optimize drivers of student performance and JBU's contribution to JetBlue's performance, using descriptive and inferential statistics including, but not limited to, t-test, ANOVA, chi-square, correlation, regression, and multivariate analysis


• Utilize data collection and analysis tools to assist with the production and evaluation of ad hoc as well as recurring projects and reports, including AQP (FAA-required) reports


• Provide support with the development of data collection plans and tools, including grade forms


• Develop a thorough understanding of JetBlue's business needs, initiatives and goals


• Support the advancement of JBU's learning analytics by staying abreast of front-end assessment and evaluation best practices, and continually developing statistical knowledge, analytical capability, communication and consulting skills


• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor's Degree in Psychology, Industrial/Organizational Psychology, Instructional Design, Mathematics, Statistics, Economics, Business or related field


• One (1) year applied experience with training metrics, databases, or evaluation methodologies


• Proficient with descriptive and inferential statistics


• Strong proficiency with Excel and other data analysis tools such as SAS, SPSS, and/or R


• Familiarity with data visualization techniques and tools such as PowerBI, Tableau, and/or Spotfire


• Knowledge of survey design and implementation


• Excellent verbal and written communication skills; ability to present complex information in meaningful ways to audiences of diverse skill sets


• Excellent critical thinking skills


• Strong attention to detail


• Ability to handle confidential information with professionalism and diplomacy


• Ability to work effectively in an ambiguous, fast-paced environment


• Pass a ten (10) year background check and pre-employment drug test


• Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

• Master's Degree in Psychology, Industrial/Organizational Psychology, Instructional Design, Mathematics, Statistics, Economics, or Business


• Three (3) years' experience in HR, Organizational Development, Industrial/Organizational Psychology, Training and Development or a related field


• Three (3) years' experience applied experience with training metrics, databases, evaluation methodologies


• Proficient with common data collection and analytics tools such as SQL, Performitiv, Qualtrics, Spotfire, MINT, and R.


• Proven experience with applying research methods and related tools to a fast-paced business environment


• Proven experience with project planning, execution, and management


• Outstanding interpersonal and consulting skills


• Present for core business hours

Crewmember Expectations:

• Regular attendance and punctuality


• Potential need to work flexible hours and be available to respond on short-notice


• Well-groomed and able to maintain a professional appearance


• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft


• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun


• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards *


• Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

• Computer and other office equipment

Work Environment:

• Normal Office Environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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