Product Specialist II at JPMorgan Chase Bank, N.A. in Jacksonville, Florida

Job Description:

Description

We are seeking independent, self-motivated individuals to join our team. Working in Customer Support means demonstrating our "Five Keys to a Great Customer Experience" in every interaction to make lasting impressions on our colleagues, our customers, and the communities we serve! It means ensuring all customer escalations and complaints are managed to excellent professional standards, within policy and procedure. It means being a single point of contact for our customers, demonstrating fortitude to own their issues from start to finish, re-establishing trust in Chase, and building life-long relationships. It means working in a fast paced environment, embracing change, and making continual adjustments to meet customer and business needs.

In this role, you will focus on understanding the firm's service policies, systems, and legal compliance regulations as well as our products and services.

Primary Job Duties:
• Answer inquiries via e-mail on mortgage loan origination, mortgage products and automated underwriting.

• Review guidelines, overlays, and Chase Bulletins to answer questions and to identify customer needs and provide financing alternatives.

• Contribute and engage in weekly departmental meeting

Qualifications

• Requires 3-5 years of mortgage banking experience; experience in a Correspondent lending environment and Chase Products/Policies is a plus

• Requires knowledge of mortgage loan origination, mortgage products and automated underwriting.

• Requires an advanced level of interpersonal skills as well as verbal and written communication skills.

• An evidenced and accomplished history of independent problem solving

• Ability to ask probing questions to identify customer needs and provide financing alternatives

• Have strong follow up skills and leverage the expertise of subject matter experts to resolve issues

• Determine when to escalate client issues for immediate resolution

• Must be proficient in Lotus Notes and Microsoft Word and Excel.

• Must have knowledge of commonly used concepts, practices and procedures within the mortgage industry

• Bachelor's Degree or commensurate experience preferred

Skills Needed:

• Customer Service Excellence

• Team Focus

• Relationship Management

• Fresh, Innovative Thinking

• Conflict Resolution

• Excellent and effective professional communication skills, verbally and in writing

• Strong problem solving and decision-making skills with attention to detail

• Strong organization and time management skills

• Advanced proficiency level in Microsoft Office

• Ability to evaluate and analyze dataChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans