Manager, Retirement Benefits at Prudential Ins Co of America in Newark, New Jersey

Posted in Management 17 days ago.

Type: Full-Time

Job Description:

The Compensation and Benefits Services team within Total Rewards is responsible for the implementation, administration, and upkeep of global rewards programs.  A unique opportunity exists within the Total Rewards Service Delivery team for a Retirement Benefits Manager.

Reporting to the VP, Service Delivery for Capital Accumulation plans, this position is responsible for the service delivery of Prudential’s 401(k) and Nonqualified Deferred Compensation plans.  They will also support the service delivery of Pension plans, gradually increasing scope in this area over time.  In this role, the incumbent will work closely with plan design experts, recordkeepers and the data and process management team to deliver end-to-end solutions that support plan requirements, comply with regulations, and provide an excellent participant experience. This role will also interface with employees and other stakeholders at various levels of the organization.

The ideal candidate should have a deep analytical background, complex project experience, and strong written and oral communication skills. In this role, you must be able to manage multiple priorities and excel in a fast-paced environment where the ability to work autonomously is critical for driving successful outcomes.  Equally important is flexibility and partnering to effectively contribute to team projects and/or provide coverage to teammates as workload dictates. Strong relationships with those viewed as teammates, strategic partners, service providers, and vendor partners are necessary to ensure successful delivery of services and support.

Primary responsibilities will include but are not limited to:

  • Ownership and governance of the service delivery of assigned plans.  This requires an excellent understanding of the plan requirements, end-to-end processes and stakeholders involved in the delivery of these plans.

  • Oversee 3rd party vendor performance to ensure that things operate in compliance with plan rules / regulatory requirements and that plan participants receive an excellent customer experience.

  • Identify, advocate for, and implement process improvement opportunities.

  • Act as the subject matter expert and program manager for implementing plan and process changes.  Conduct acceptance testing when necessary.

  • Provide business requirements to the data and process team to build or update system integration files.

  • Perform data reconciliations for key processes, especially related to payroll contributions, funding accuracy and timeliness.

  • Review and approve exceptions upon requests from recordkeepers and maintain records for compliance filings.

  • Resolve escalated participant cases, inquiries from other HR functions, and senior executive special requests.

  • Fulfill data reporting requests by leveraging support from the data/process management team.

  • Support plan design strategy experts in updating SPD/SMM.

  • Support regulatory filings, audits, and compliance testing.

  • Assist in developing employee communication.

  • Position open to location ( virtual / remote )



  • Bachelor’s degree in HR Management, Business Administration, or relevant experience.

  • 5+ years of experience in qualified and non-qualified defined contribution plan and deferred compensation plan administration.

  • 5+ years of experience in business requirements gathering & documentation.

  • 3+ years of experience in a position of accountability.

  • Experience with Workday is a plus.

  • Experience with large, complex organization process management is a plus.

  • Effective communication skills to manage the interaction at all levels of the organization, including the ability to present and clearly explain information to various audience.

  • Ability to work well in team and independently.

  • Demonstrates ability to think critically and creatively.

  • Strong partnering, problem solving and issue resolution skills, with the ability to identify processes that can be streamlined and improved.

  • Strong risk management and control mindset as work involves highly confidential data.

  • Detail oriented with strong time management, organizational skills, and ability to adapt to frequent change.

  • Proficient with Microsoft Office suite - Excel, Word, PowerPoint.

  • At times, extended working hours are required to meet business needs.

  • Occasional travel of less than 5%.

  • Position open to location (virtual / remote)

*Note: Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident.

Salary range specific to Colorado: $98,000-$139,200 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.


Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&

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