Posted in Other 30+ days ago.
Job Location
US-PA-Philadelphia
Shift |
Rotating Shift (Premium Pay Available) |
Type |
Regular Full-Time |
Overview
ERT is sourcing candidates now to join our next Customer Care training class in June!
Join us as a Customer Care Representativetoprovide first-leveltechnical support over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.Troubleshoot transmission or other equipment usage problems. Handle re-supply and report requests in a timely and efficient manner. Multi-lingual fluency is strongly preferred (including English, Japanese, Mandarin and Spanish language skills).
This is a flex-shift position meaning it requires the ability to work arotating shift (rotations will occur every 4 weeks and are expected to include weekends, evenings and/or holidays as assigned). Premium pay of 10% will be provided to accommodate the rotating shift.
ERT is a global data and technology company that minimizes uncertainty and risk in clinical trials so thatcustomers can move ahead with confidence. With nearly 50 years of clinical and therapeutic experience,ERT balances knowledge of what works with a vision for what's next, so we can adapt without compromisingstandards.
Powered by the company's EXPERT technology platform, ERT's solutions enhance trial oversight, enable siteoptimization, increase patient engagement and measure the efficacy of new clinical treatments while ensuringpatient safety. Since 2014, more than half of all FDA drug approvals came from ERT-supported studies.Pharma companies, biotechs and CROs have relied on ERT solutions in 10,000+ studies spanning more thanthree million patients to date. By identifying trial risks before they become problems, ERT enables customersto bring clinical treatments to patients quickly - and with confidence.
Responsibilities
Essential Duties and Responsibilities:
Other Duties and Responsibilities:
The duties and responsibilities listed in this job description represent the majorresponsibilities of the position. ERT reserves the right to update this job description. Other duties and responsibilities may be assigned, asrequired. This job description and any attachments do not constitute or represent a contract.
Qualifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Not ready to apply? Connect with us for general consideration.
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