Operations Manager - FHC New Orleans at Credit Human Federal Credit Union in San Antonio, Texas

Job Description:

We are seeking an Operations Manager for the Financial Health Centers in New Orleans, Louisiana.

The purpose of this role is to operationalize and integrate member service, financial counseling, sales capabilities, and problem resolution solutions to ensure Financial Health Centers have a competitive differentiation through measurably improved member relationships.

If you have the ability to manage, supervise, and lead others to achieve desired results and able to work with all departments in a strongly cooperative and team building relationship, you should apply right away!

Highlights:

• Leading Stratum II staff in the performance of quality member service and process improvements.


• Installing and maintaining a requisite structure that enables face-to-face staff to embrace a culture of fairness and trust. This culture should be aimed toward accomplishing the work and gaining the best fit for individuals with accountabilities and authorities clearly defined in writing.


• Researching, recommending and implementing a candidate selection process that closely aligns values, attitude and skills to fit the work.

Experience:

    Required

• 2+ years of experience in a leadership capacity directing staff in customer service


• 5 years of progressively increasing managerial experience


• 3+ years of financial institution experience

Education:

    Required

• High School Diploma

    Preferred

• Bachelor’s degree in business related field or equivalent work experience preferred

Skills & Knowledge:

    Required

• Excellent oral and written communication skills


• Excellent organizational skills and attention-to-detail


• Excellent member service skills


• Ability to handle multiple locations and projects in a fast paced environment and meet deadlines with minimal supervision


• Technical ability to develop reporting from a variety of source data systems


• MS Office proficiency to include Word, Excel, PowerPoint and Access


• Relates well to all kinds of people and can build constructive and effective relationships


• Practices attentive and active listening


• Ability to be a team player and contribute to team success


• Proven ability to recognize and creatively solve problems


• Ability to manage, supervise, and lead others to achieve desired results


• Ability to work with minimal supervision

Schedule: Monday-Friday, 8:30am-5:30pm (role may require working outside normal business hours)

Travel Requirements: Travel required to conduct onsite team meetings at various locations and for training and conferences

Level of Work: 3B

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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