Body Shop Manager at Papé Kenworth in Portland, Oregon

Job Description:

PAPÉ KENWORTH - PORTLAND, OR

BODY SHOP MANAGER:Position will direct all activities of the full service Body Shop. Responsibilities include but are not limited to the following:

• Supervise Body Shop technicians to perform crash type and refinishing type repairs to medium and heavy duty trucks.


• Oversee and direct Body Shop activities to obtain projected volumes, profits and goals.


• Write effective customer and insurance estimates.


• Maintain customer relations by resolving customer’s problems/disputes through continual communication in a timely, correct manner.


• Determine and maintain departments staff levels to insure customer service and acceptable expense levels.


• Coaching, counseling and training of members through the use of Plan of Assistance, Performance Reviews and Wage Reviews.


• Manage equipment needs, i.e. required tooling, thru budgeting, capital expense requests and accurate record keeping.


• Manage warranty work and claims to satisfaction of customer and the company.


• Have ability to read and utilize various monthly reports to aid in decision making, monitoring progress and meeting goals and projections.


• Monitor all safety aspects in performance of work, guaranteeing adherence to environmental laws, safety laws and policies and OSHA laws.

Prior experience as a body shop mechanic with knowledge in all phases of truck repair preferred. Must have prior operational experience with an understanding of budgeting, staffing and personnel procedures. Basic computer skills, including Microsoft programs a must. Applicant must be self-motivated, possess leadership skills and have the ability to maintain good customer and employee relations.

Why work for Papé:

• Competitive pay based on your skills, training, and experience level


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  Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


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  Advancement – Papé is a dynamic, growth-oriented organization with a focus’ on promoting from within.


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  Stability and reputation — Papé is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.


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  Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


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  Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


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  Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

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