Human Resources Manager at Hornblower Cruises and Events, LLC in Chicago, Illinois

Job Description:

City Experiences is seeking a Human Resources Manager for our City Experiences operation in Chicago and Mid-Atlantic.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Human Resources Manager will personally contribute to the amazing internal and external guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. The successful Human Resources Manager will provide support to the fleet regarding all tasks HR related (employee relations, talent acquisition, payroll, benefits, etc). Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

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  Administrative

  
  
  • Consistently manage and update UltiPro and Lighthouse with important information for the fleet
  
  
  • Serve as HRIS expert for the HCE vertical, working in conjunction with Corporate Human Resources. This includes within payroll/HRIS system:  data entry of new hires/position changes/terminations/ other updates or changes; updates to personnel information; auditing on a regular basis; running reports
  
  
  • Promote and improve HRIS as a user-friendly and useful communication portal for shipmates
  
  
  • Perform duties relating to HR, Benefits, and Payroll; such as, but not limited to, fielding questions and messages to appropriate party, preparing reports, performing audits, filing and maintaining records.
  
  
  • Work with local teams to provide timely responses to unemployment claims, employment verifications, etc.
  
  
  • Communicate with all Crew Members through all vehicles, including but not limited to Shared Email, in a professional and timely manner.
  
  
  • Manage CSR Strategic programs and/or serve as RESPECT champion for the department (e.g. wellness/Making Waves/Annual Rewards & Recognition programs)
  
  
  • Partner w/IT to manage workflow of onboarding/off boarding of employees through systems including but not limited to Fresh Service
  
  
  
  

  Training

  
  
  • Facilitate onboarding for newly hired full-time shipmates
  
  
  • Create, maintain and conduct HR related training presentations
  
  
  • Ensure leadership and administrative positions are trained and able to run reporting in HRIS as necessary
  
  
  • Compliance
  
  
  • Assess employee relations items and concerns brought forward by Crew Members by following the Hornblower Company approach to employee investigations
  
  
  • Ensure fleet managers are executing appropriate performance management and progressive discipline techniques
  
  
  
  

  Strategy/Planning

  
  
  • Partner with the business to create compliant job descriptions, post requisitions and assist with the overall recruitment process
  
  
  • Continuously improve processes and programs by using data and analytics to understand performance and behavioral trends across functions and ports
  
  
  • Maintain compliance with federal and state regulations concerning employment
  
  
  • Track exit interview responses for easy comparison & analysis for the executive team
  
  
  • Support and manage organizational design efforts by partnering with Operational and Functional Leadership
  
  
  • Participate in developing HR department goals, objectives, and systems; Implement/Operationalize HR strategies set forth by the Shared Services Human Resource Leadership
  
  
  • Identify and initiate necessary procedural improvements while communicating these updates with those applicable
  
  
  
  

  Leadership

  
  
  • Actively provide support and training to other Specialists and Interns
  
  
  • Take initiative to lead HR Projects with the guidance of HR Leadership
  
  
  • Facilitate Leadership Development Programs
  
  
  • Act as a leadership coach to port and functional leadership
  
  
  
  

  Other

  
  
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  
  
  • Serve as a partner with marketing department for the creation of flyers, posters, emails, and web updates of all things HR specific
  
  
  • Attend applicable meetings as designated or necessary
  
  
  • Act as a culture champion within the organization to continue to elevate the focus on the RESPECT Service System
  
  
  • Champion of Change through transformation
  
  
  • Additional job duties assigned
  
  
  
  

Requirements & Qualifications:

• Minimum of 3 years human resources & payroll experience required, 4+ years’ experience preferred


• Minimum of a Bachelor’s degree in human resources, business or related field required


• SHRM, PHR, MHRM, MHRIR or other related advanced education preferred


• Intermediate to advanced knowledge of employment laws and practices


• Excellent interpersonal and customer service skills


• High process and detail orientation


• Demonstrates a high sense of urgency


• Leads with integrity


• Ability to adapt and be agile in all situations


• Positive personality


• Learn new processes quickly and meet deadlines


• Communicate clearly & concisely in oral and written form


• Manage multiple priorities/tasks; maintain high degree of organization

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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