AVP, Program Management - Duck Creek at Chubb in Jersey City, New Jersey

Job Description:

This role will be a partner with business architecture and enterprise architecture team to define optimum application and solution architecture to meet current and future underwriting and policy admin platform needs.

Scope/Responsibilities

• Lead end-to-end development and implementation of new insurance products, packages on Chubb’s Duck Creek Platform.

• Lead business case development, large program/project estimations with resources from multiple departments and shared services from across the Chubb enterprise. The departments include underwriting, actuary, business operations, field operations, business architecture, enterprise architecture, infrastructure, information security etc.

• Communicate regularly in accordance with agreed upon communications plan.

• Prepare and deliver formal presentations on project and status for business and technology leadership.

• Enable transition from an iterative waterfall to an agile-based operating model.

• Manage and deliver development projects within the allocated budget partnering with finance to ensure appropriate accounting treatment of costs.

•    Leading the Scrum ceremonies, work with the Product Owner and Development teams to ensure the Product priorities are met

•    Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

•    Supporting the Product Owner, especially with respect to grooming and maintaining the product backlog

•    Providing all support to the team using a servant leadership style whenever possible, and leading by example

• Keep on top of Duck Creek Technology Product Roadmap and the industry trends including Digital Transformation, InsureTech, AI/Machine Learning etc.

• Bachelor's or Master's Degree in Computer Science, Information Systems, or another related field.

• At least 10 years of experience in managing multiple, concurrent medium to large cross-functional teams or programs.

• At least 8 years with insurance background required; experience in Commercial lines platform/systems implementation of Duck Creek Policy is required

• At least 6 years of experience on Duck Creek Policy Platform delivering insurance products and capabilities for multiple lines of business

• Deep knowledge of commercial and specialty insurance products and operational processes is required; expertise in assessing internal and external data needs to meet underwriting guidelines is required

• Experience in enabling agile transformation/implementation in medium to large projects/programs is required.

• Hands on knowledge of Duck Creek Policy, Duck Creek Author, SQL Server etc.

• Good knowledge of Data & Analytics technologies such as Data Lakes, Business Intelligence Tools, Predictive Models, 3rd Party Data.

• Good knowledge of Microservices & API Mgmt., Java Script Frameworks such as Angular, Cloud Platforms such as Microsoft Azure is preferred.

• Ability to motivate team members and effectively delegate responsibilities to ensure timely delivery.

• Strong vendor management and vendor relationships experience to continuously understand how the tooling and services marketplace will evolve.

• Strong analytical skills and influence skills to achieve results.

• Excellent written/verbal/presentation skills; ability to effectively communicate across all levels is required.

• Strong ability to identify, understand and communicate business needs and complex technical concepts in simple, concise and crisp manner to technical and non-technical audiences.

• Other competencies include:

• Models company values; demonstrates high integrity; meets commitments;

• Demonstrates sense of urgency and accountability; sets priorities and acts on key issues;

• Demonstrates bias to be proactive rather than reactive;

• Team player mentality; prioritize organizational performance

•    Experience as s Scrum Master for at least 3 years 

•    Experience in the Property & Casualty Insurance domain is preferred

•    Digital Solutions development and Customer Service focus is preferred

•    Experience in Agile Software Development Methodologies like Scrum, Kanban

•    Ability to review and direct user stories and creating workflow processes within JIRA  

•    Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.) 

•    High Level understanding of the technical architecture and dependencies of web and mobile applications

•    Experience in operating in a Global Delivery Model environment with delivery teams spread across the globe and working in multiple time-zones

•    Excellent Communication skills and ability to handle conflicting priorities amongst the stake-holders

•    Scrum Master Certification (CSM) preferred