This job listing has expired and the position may no longer be open for hire.

Digital Banking - Call Center Representative - Rosemont or Wood Dale, IL - Hours: 11:30am to 8:00pm at Wintrust Financial Corporation in Rosemont, Illinois

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $36 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.

As a member of the Digital Support Team, this position will deliver best in class service to Wintrust Financial customers via telephone and electronic channels (limited face to face customer interaction). The Digital Support Center will be an escalation point for bankers and customers alike. The ideal Customer Advocate is an expert in mobile/online banking and other digital products and will handle customer escalation issues and inbound calls from all bank locations as necessary. This is a technology heavy position, and will require walking customers through troubleshooting steps. Extensive computer and telephone work. Must be passionate about customers and evolving technology.

Indeed candidates can also apply by submitting your resume to thaskins@wintrust.com .

3-5 years related work experience in financial industry, college degree preferred but not required. Must be well organized, possess excellent telephone, computer and written and oral communication skills. Experience with troubleshooting digital issues desired. Must be able to work the 11:30am to 8:00pm shift.

Q ualities of a successful candidate are:

A brand ambassador

Energetic about customer support

Communicates in an engaging (tone, word choice, sincerity) and efficient manner

Complex problem solver concerning technical issues with Online and Mobile accounts

Works well independently, leverages internal tools and resources

Ability to gather information

Applies comprehensive concepts across the organization

Superior computer skills, comfortable navigating and using various applications

Understands importance of being there for our customers (Schedule management)

Retail/Phone Banking experience required

Inbound Contact/Call center experience a plus

Bilingual a plus

We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. We request applicants refrain from disclosing current or historical compensation information during the recruitment process; any disclosed detail will not be taken into account as applicants are considered for employment.





More jobs in Rosemont, Illinois

Other
about 2 hours ago

GHD
Other
about 2 hours ago

Kforce Inc
Other
about 4 hours ago

Cushman & Wakefield
More jobs in General Business

General Business
12 minutes ago

Kendo Brands
General Business
12 minutes ago

Kendo Brands
General Business
13 minutes ago

Kendo Brands