Geek Squad Double Agent, Appliance at Best Buy in Bolingbrook, Illinois

Job Description:

Our Appliance Install and Repair Tech is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices-with a primary focus on appliances.

Key accountabilities:

• Leads on two person jobs and complex projects as well as performs work alone.




• Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.




• Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.




• Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.

Basic Qualifications:

• 1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.




• 2 years customer service




• State/Local Licensing as required




• 21+ years of age




• Clean driving record




• Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation

Preferred Qualifications:

• Customer Service Experience, including complex issue resolution.