Consumer Loan Adjustment Specialist or Jr at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Position Description:

For Consumer Loan Adjustment Specialist Jr:

The primary purpose of this position is to maintain the integrity of Ent’s consumer loan portfolio through accurate and timely maintenance on post-closed loans. The Consumer Loan Adjustment Specialist Jr (CLAS Jr) assists the Consumer Loan Adjustment Specialist (CLAS) with total loss claims, collateral protection insurance (CPI) matters and file maintenance or adjustments. The CLAS Jr should possess comprehensive lending knowledge and skills to perform these functions. This position also serves as back up to the Consumer Loan Servicing Department.

For Consumer Loan Adjustment Specialist:

The primary purpose of the Consumer Loan Adjustment Specialist (CLAS)position is to maintain the integrity of Ent’s consumer loan portfolio through accurate and timely maintenance on post-closed loans. The CLAS should possess extensive post-closed lending knowledge and skills including total loss, collateral protection insurance (CPI), CreditDefender, and loan maintenance and adjustments. The CLAS is also a member of the lending quality assurance team, responsible for testing monthly statements and Symitar releases. Additionally, this position serves as back up to the Consumer Loan Servicing Specialists.

Essential Job Duties and Responsibilities:

For Consumer Loan Adjustment Specialist Jr:

• Loan Maintenance – Assist the CLAS with maintenance on loans to include recasting, manual adjustments, waive late fees, move loan requests.


• Loan Modifications – Assist the CLAS with product add-ons, due date exceptions, CPI charges and refunds, CreditDefender charges, rate adjustments, workout loans, SCRA requests


• Total Loss Claims – Assist the CLAS with verifying total loss documents from insurance companies, complete letters of guarantee, filing GAP and MBP claims, post claim checks, release titles, correspond with insurance agents and members.


• Loan Reports and Audits – Assist the CLAS with reviewing reports, correcting errors, and reporting issues. Reports include weekly interest, monthly workout loans, employee discount returns and CreditDefender. Assist the CLAS with monthly audits on outstanding GAP, MBP and Total Loss claims.


• Back up Consumer Loan Servicing Specialists as needed.


• Other duties as required

For Consumer Loan Adjustment Specialist:

• Loan Maintenance - Perform maintenance on loans to include recasting, complex manual adjustments, waive late fees, move loan requests.


• Loan Modifications - Complete product add-ons, due date exceptions, CPI charges and refunds, CreditDefender charges, rate adjustments, workout loans, SCRA.


• Total Loss Claims – Verify total loss documents from insurance companies, complete letter of guarantees, file GAP and MBP claims, post claim checks, release titles, correspond with insurance agents and members.


• Loan Reports and Audits – Review reports to maintain a sound consumer lending portfolio, correct errors, and report issues. Reports include, but not limited to weekly interest, monthly workout loans, employee discount returns and CreditDefender. Complete monthly audits on outstanding GAP, MBP and Total Loss claims.


• Symitar Testing - Test releases, service packs, monthly statement QA.


• Back up the Consumer Loan Servicing Specialist as needed.


• Other duties as required

Minimum formal education required for these positions:

High School Diploma or equivalent

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.  

Minimum work experience:

For Consumer Loan Adjustment Specialist Jr:

3+ years’ combined financial service, customer service, consumer lending, or mortgage lending experience to include at least 2+ years’ of either consumer or mortgage lending experience

For Consumer Loan Adjustment Specialist:

4+ years’ experience in consumer or mortgage lending

Key Attitudes / Characteristics / Specialized Knowledge / Skills for these positions:

For Consumer Loan Adjustment Specialist Jr:

• Working knowledge of Consumer Lending business terminology and process flow


• Knowledge of industry relevant programs and their application such as GAP and MBP


• Experience calculating loan interest and payments


• Demonstrated knowledge of Symitar


• Demonstrated problem solving, analytical, and mathematical skills


• Display positive, professional demeanor and work independently with little supervision


• Organized and detail oriented


• Able to multi-task and be flexible in an ever-changing environment


• Effective verbal and written communication skills


• Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook)

For Consumer Loan Adjustment Specialist:

• Advanced knowledge of Consumer Lending business terminology, required loan documents, and process flow


• Comprehensive knowledge of industry relevant programs and their application such GAP, MBP and CPI


• Ability to comprehend and explain documents such as GAP, MBP and CPI


• Experience calculating loan interest and payments


• Advanced knowledge of Symitar


• Strong problem solving, analytical, and mathematical skills


• Display positive, professional demeanor and work independently with little supervision


• Organized and detail oriented


• Able to multi-task and be flexible in an ever-changing environment


• Effective verbal and written communication skills


• Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook)

Certifications required:

• None

Environmental, physical and psychological requirements:

• Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone.   Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.

Salary range for the Consumer Loan Adjustment Specialist Jr position: $18.58 - $22.95 (This position is eligible for an annual corporate bonus based upon performance)

Salary range for the Consumer Loan Adjustment Specialist position: $20.34 - $26.70 (This position is eligible for an annual corporate bonus based upon performance)

For information on our benefits please visit: https://www.ent.com/globalassets/pdf-files/legal/benefit-summary-sheet-2021.pdf

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