Senior Production Accessibility Analyst, Sr. Associate at JPMorgan Chase Bank, N.A. in Chicago, Illinois

Job Description:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 4,900 branches and 16,000 ATMs, as well as online, via mobile app and over the phone.

We are looking for a Senior Production Analyst within the Public Site Accessibility QA Digital team. The ideal profile is sensitive to the electronic communications access needs people with disabilities have and has experience using established testing methods for verifying accessibility requirements.

The QA Analyst is responsible for verifying adherence to the W3C WCAG 2.0 standards as well as compliance with the ADA, Section 508, and other accessibility related laws. This person will also work as a Lead in defect remediation, project deliverable reporting, and testing public facing web pages for the Content Production Team.

As an Accessibility QA Analyst you will be responsible for the following:

• Performing all testing activities for initiatives across one or more assigned projects, utilizing processes, methods, metrics and software that ensure accessibility for all customer facing web pages
• Understanding the interfacing applications, test environments and our tools and methodologies
• Development of the test strategy, test case execution, managing issues, and communicating ADA issues
• Communicating effectively with business units, IT Development and other support staff on testing timelines, deliverables, status and other information
• Ability to interpret quality audits, drive improvements and change, and facilitate test methodology discussions across the business unit
• Working in partnership with the larger Content Production Team and the Accessibility SME's Support defect documentation, backlog tracking, and assist in solving quality assurance issues
• Participate in review of standards, tools, and process
• 3-5 years of quality assurance experience (system testing, planning / coordinating test activities, overseeing test case development and defect resolution, use of ALM or JIRA).
  
  
  • Planning and coordinating test activities
  • Defect resolution
  • AEM / JIRA
  
  
• Experience working with Assistive technology (AT) is an added bonus
  
  
  • JAWS , NVDA, and/or Voice Over screen readers
  • Code review in HTML5
  • Color Contrast Analyzer
  
  
• Knowledge of US ADA and W3C WCAG 2.0 standards
• Strong communication, critical thinking, and creative problem-solving skills required
• Ability to work with a sense of urgency and attention to detail
• Ability to work independently, in a team, and with or without direction is imperative
• Bachelor's in information technology, human computer interaction, or related discipline. Master's degree is a plus.
• Designing for Accessibility experience preferred.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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