Field Maintenance & Repair Technician – San Francisco/Oakland, CA - Full-time
Annual Salary $22 - $24 - based on qualifications & experience + benefits
Night, weekend, and holiday work may be required.
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.
Smarte Carte Inc. is seeking a self-motivated individual for a full-time Field Maintenance and Repair Technician position. This position will manage/maintain Smarte Carte equipment (strollers, carts, massage chairs and lockers) at retail locations through the Bay Area. A positive attitude and willingness to learn are the top qualities for our ideal candidate. Daily local travel (mileage reimbursement).
Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans.
Inspect and perform maintenance on all equipment, including; carts, cart management units, strollers, massage chairs, and locker systems (where applicable).
Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment.
Develop and maintain strong relationships with key stakeholders (customers, clients and peers).
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Assist with the installation of new locations or the upgrade of existing locations.
Other duties as assigned.
Minimum 2 years in a customer service role required
Minimum 2 years of field based product support experience (route) preferred
Basic understanding of electro/mechanical assembly, troubleshooting and repair
Demonstrate strong business acumen as defined by a proven track record of success in an operational environment.
Ability to forge solid relationships and manage across a wide range of capabilities and personalities.
Excellent verbal and written communication skills.
Organized and able to manage multiple priorities effectively.
Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.
Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
Ethics: Highest level of professional integrity and honesty as well as personal credibility.
Technical or related degree or relevant work experience in lieu of degree
Lift 40 lbs. to waist height
Push/Pull 75-100 lbs.
Bend and stoop, walk and stand for long periods of time
Visual acuity/manual dexterity to perform mechanical and electrical repairs
LICENSES & CERTIFICATIONS
Valid Drivers license required
BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
2 year(s): Minimum 2 years of Customer Service experience
2 year(s): Minimum 2 years of field based product support experience (route) preferred
Licenses & Certifications
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help