Field Maintenance & Repair Technician – San Francisco/Oakland, CA - Full-time
Servicing the areas of Milpitas, East Bay
Annual Salary $23 - $25 - based on qualifications & experience + benefits
COMPANY BACKGROUND
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.
BASIC FUNCTION
Smarte Carte Inc. is seeking a self-motivated individual for a full-time Field Maintenance and Repair Technician position. This position will manage/maintain Smarte Carte equipment (strollers, carts, massage chairs and lockers) at retail locations through the Bay Area. A positive attitude and willingness to learn are the top qualities for our ideal candidate. Daily local travel (mileage reimbursement).
KEY RESPONSIBILITIES
Overall responsibility for P&L, with the expectation to deliver excellent results vs. annual and strategic plans
Develop and maintain strong relationships with key stakeholders
Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, and Locker Systems (where applicable).
Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
Complete and submit all necessary reports in an accurate and timely manner.
Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is always available for customers.
Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
Assist with the installation of new locations or the upgrade of existing locations.
Night, Weekend, and Holiday work may be required
Other duties as assigned.
EXPERIENCE
Minimum 3 years in a customer service role
3 years of field-based product support experience (route) is preferred
Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive
Training program, which includes how to complete repairs on all equipment.
Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
PERSONAL CHARACTERISTICS
Possess strategic planning and thinking skills, business acumen and value chain mind set
Ability to forge solid relationships with external constituents e.g., customers, facility management, etc. and manage across a wide range of capabilities and personalities.
Excellent verbal and written communication skills.
Organized and able to manage multiple priorities effectively.
LEADERSHIP CHARACTERISTICS
The successful candidate will be high-energy, creative, and a resourceful self-starter who demonstrates leadership. This position requires a commitment to excellence. The successful candidate must be hands-on and possess a combination of strategic thinking and foresight that leads to results.
The successful candidate should demonstrate the following competencies:
Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
Ethics: Highest level of professional integrity and honesty as well as personal credibility.
EDUCATION
Technical Degree or similar preferred but not required
PHYSICAL REQUIREMENTS
Lift 40 lbs. to waist height
Push/Pull 75-100 lbs.
Bend and stoop, walk and stand for long periods of time
Visual acuity/manual dexterity to perform mechanical and electrical repairs
LICENSES & CERTIFICATIONS
Valid Drivers license required
Our ideal candidate has the following skills:
Time Management
Prioritizing
Customer Service
Communication
Troubleshooting (spelling error corrected)
Our ideal candidate has the following behaviors:
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Self-Starter: Inspired to perform without micro-management
BENEFITS Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
Experience
Required
3 year(s): Customer Service experience
Preferred
3 year(s): Field based product support experience (route) preferred
Education
Preferred
Technical/other training or better
Licenses & Certifications
Required
Drivers License
Skills
Required
Cleaning
Driving
Time Management
Prioritizing
Customer Service
Flexibility
Communication
Preferred
Troubleshooting
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help