Salesforce Administrator at Hornblower Group, Inc in New York, New York

Job Description:

City Experiences is seeking a Salesforce Administrator in our New York location.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Salesforce Administrator will serve as the primary system administrator for the Salesforce.com environment with 300+ users.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Serve as primary system administrator for the Salesforce.com environment with 300+ users


• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks


• Complete regular internal system audits and prepare for upgrades


• Manage data feeds and other integrations


• Coordinate the evaluation, scope and completion of new development requests.


• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities


• Assist in documentation and training of new users, and grow the Salesforce.com skill set across the organization


• Effectively act as the liaison between our users, vendors and the development team


• Work independently with members of the user community to define and document development requirements


• Excellent project management skills and a positive attitude


• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards


• Ability to install, configure and maintain managed packages from 3rd Party platforms


• Creative and analytical thinker with strong problem-solving skills


• Must demonstrate exceptional verbal and written communication skills


• Must demonstrate ability to communicate effectively at all levels of the organization


• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs


• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes


• Additional job duties as assigned.

Requirements & Qualifications:

• Minimum three to five years of experience as a Salesforce.com administrator


• Demonstrated experience managing 3rd party integrations such as Telephony/Omnichannel Communication systems, external databases, and plug in applications


• com Admin (ADM201 and ADM211) certified


• Sales Cloud, Service Cloud and Developer certifications are a bonus


• Proven ability to design and implement new processes and facilitate user adoption.


• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity


• Strong understanding of Salesforce.com best practices and functionality


• Strong data management abilities


• A documented history of successfully driving projects to completion


• A demonstrated ability to understand and articulate complex requirements


• Experience with multinational orgs, currencies and privacy compliance processes preferred


• Previous experience working in a SCRUM or agile environment preferred

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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