SFDC BA at Cognizant in Charlotte, North Carolina

Job Description:

5+ years of experience in designing business solutions with Salesforce Partner & Customer Communities and Sales & Service Cloud platforms.

**Candidate needs to have strong knowledge in Customer Communities and Service cloud features. Certifications preferred.

• 2+ years of experience working in Salesforce Lightning UI (Sales Cloud and Lightning Community Cloud)

• 5+ years of experience in developing product backlog and user stories in Agile/scrum methodologies. Knowledge in JIRA and Rally would be good to have.

• Lead agile/squad ceremonies, Sprint Planning and Coordinate deployment activities

• Multiple stakeholder coordination or communication, follow up with other team leads, scheduling follow up meetings and maintain task lists.

• Strong interpersonal and collaboration skills. Excellent written, verbal communication and presentation skills.

• Collaborate with business sponsor to define scope of projects and timelines associated with completion of project.

• Facilitate requirements gathering, documenting detailed functional, technical, reporting and data requirements

• Create and maintain documentation of key project artifacts, processes and system functionality/tools using Agile Scrum methodologies

• Must have through knowledge about Salesforce capabilities and functional flow. Should be able to clearly articulate requirements in Salesforce fitment and format.

• Experience using multiple software development methodologies including Agile/Scrum

• Work with users to design and test Salesforce enhancements

• Extensive Salesforce and Administration experience.

• Assist in designing and creation of training material and conduct internal training sessions for business users about the application.

• Good to have knowledge on using release management tools like Jira, Service Now etc.

Technical Skills

Domain Skills

* Proficiency Legends