Technical Writer at Axon LLC in Raleigh, North Carolina

Job Description:

With more than 10,000 decorative labeling systems shipped across the globe, P.E. Labellers and Axon provide one of the broadest ranges of primary label application solutions in the marketplace. From cold glue and hot melt, to self-adhesive, roll-fed, shrink sleeve, stretch sleeve, combination systems, and more, customers in nearly every industry will find a solution to fit their needs and help their products stand out on the shelf. P.E. Labellers and Axon are product brands of ProMach, a global leader in packaging line solutions. P.E. Labellers and Axon help our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.

JOB DESCRIPTION:

 

Axon is seeking a Technical Writer to create, maintain and produce clear, concise and effective technical documentation for Axon products in electronic and print media.  This position will report to the Director of Engineering.  Responsibilities include the following:

 

• Develops complete machinery manuals using FrameMaker for new machinery, including verbiage, tables and pictures, by consulting with subject matter experts to develop content to align with defined standards.


• Modifies machinery manual sections as needed to maintain accuracy with current format, scope and revisions.


• Generates semi-custom machinery manuals using standard manual templates, based on job Bills of Materials.


• Creates sections within the manual for new sub-assemblies including overview and user operational descriptions.


• Produces assembly instructions, sales literature, reference and technical documentation for Engineering, Operations, Sales, Marketing and Aftermarket departments as needed.


• Gathers pertinent information by reviewing job Bill of Materials, engineering drawings and schematics; observing production and product test activities to successfully organize and compile manuals and technical documentation.


• Effectively interfaces with Engineering, Operations, Sales, Marketing and Aftermarket to acquire needed information.


• Compiles photographs, drawings, sketches, diagrams and charts for user friendly illustrations through documentation.


• Maintains an organized and up to date electronic file structure of manuals within our PDM Database.


• Completes fully compiled manuals in PDF, Print and digital copy on a thumb drive by due dates assigned in Basecamp.


• Verifies accuracy and consistency of documentation between manuals, sales literature, quotes and the website.


• Publishes online manuals, tutorials and videos for customer use (future plans).

 

JOB REQUIREMENTS:

 

• Seasoned in FrameMaker, PDF Editing Software (Nitro Pro) and photo-editing software (Photoshop).


• 4+ years’ technical documentation experience and/or training in an industrial environment or equivalent combination of experience and education (Associates degree in appropriate field such as Technical Writing or Engineering Technology)


• Strong communication skills to explain complex technical ideas to engineers and the average machine operator.


• Excellent organization skills with adherence to file structures, naming conventions and other established protocols.


• Excellent interpersonal skills and ability to successfully handle a multi-tasked role.


• Basic understanding of and experience with machinery operation is preferred.


• Proficient in Word, Excel, PowerPoint and Outlook.


• Knowledge of BaseCamp, ERP System (Syteline), XML Coding, PDM, SolidWorks and AutoCAD software is a plus.

 

BENEFITS:

 

Salary is only a part of a well-developed compensation program.  As a Pro Mach employee, you receive more than just a paycheck.  Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program.  There is no waiting period for benefits – you are eligible on your first day of employment.

 

Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

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