Timekeeping Administrator at Nintendo of America Inc. in Redmond, Washington

Job Description:

Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™ and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Americas. For more information about Nintendo, please visit the company's website at http://www.nintendo.com .

DESCRIPTION OF DUTIES

• Ensures Associate and Advisor timecards are accurate and submitted prior to stated guidelines to ensure timely payroll processing.
• Tracks adherence to attendance guidelines for all Associates, hourly and non-exempt Contact Center employees and follows up to share trends with appropriate Leads and/or managers as appropriate when expectations are not met.
• Tracks and reports on accrued overtime as well as voluntary "Surplus" (adjustment/reduction to hours).
• Provides guidance and makes recommendations for addressing attendance in response to exceptional circumstances that may have a broad impact on Contact Center staffing. (i.e. inclement weather)
• Tracks and communicates Associate staffing expense on a regular basis.
• Supports the broader Command Center/WFM team with weekly scheduling and Command Center coverage.