Bilingual Spanish Customer Service Representative at Cognosante in McAllen, Texas

Posted in Other 25 days ago.

Type: Full Time





Job Description:

Security Clearance required:

Cognosante is a fast-growing company that provides multi-channel customer contact management solutions for clients in the US Federal Government and the commercial sector.

The Customer Service Representative-Bilingual provides information directly to customers via phone and email. The Customer Service Representative-Bilingual reports directly to the Customer Service Team Lead and takes direction from the Customer Service Supervisor and Site Director. This is an entry level position.

This position is a work at home position.

Full-time schedules.
HOOPS: Monday-Friday 7am-8:15pm, NO Weekends.


JOB RESPONSIBILITIES:

* Taking inbound customer service calls
* Utilize scripts, standard operating procedures, and training materials to respond to inquiries in a courteous, timely and professional manner
* Provide accurate responses and documentation of inquiries and complaints from consumers
* Adhere to the Privacy Act as it relates to the confidentiality of information received
* Report problems that occur and assist with resolution
* Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics
* Overtime may be required
* Regular and Predictable Attendance Required
* Maintain a current understanding of the Program's standard operating procedures, processes and Program policies as provided during training.

REQUIREMENTS:

* U.S. Citizenship required
* Residency in the U.S. for three of the previous five years required
* High School diploma or equivalent required
* Must be bilingual in both English and Spanish speaking and reading clearly and professionally
* Must be able to type a minimum of 30 WPM
* Minimum 6 months customer service/secretarial/telemarketing experience required
* Public Trust Background Security Clearance is required including fingerprints
* Criminal background check is required
* Credit check required

SKILLS AND QUALIFICATIONS

* Ability to effectively work within established contractual turnaround times required
* Must have demonstrated excellent listening, interpersonal and leadership skills and the ability to organize simultaneous tasks
* Proven ability to work as a team member is required
* Must receive a passing score on required training modules

Cognosante is an Equal Opportunity Employer

Minorities/Women/Disabled/Veterans/Disabled and other protected categories