Sr. Revenue Operations Analyst at OpenText in Boston, Massachusetts

Job Description:

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Revenue Operation's System team plays a pivotal role as part of the larger Sales Operations team that supports all business units at OpenText, globally. Specifically, this team focuses on the support and enhancements of our primary CRM tool (Salesforece.com) that allow our Sales and Professional Services teams to operate efficiently and effectively. Our core systems include: Salesforce.com, ChangePoint, and Anaplan.

The Opportunity:

The Revenue Operations Business Analyst will report to the Manager, Revenue Operations and will collaborate with stakeholders across the organization to implement solutions to issues that vary across all levels of the business. The Revenue Operations Business Analyst will leverage their experience with Salesforce.com to gather business requirements, implement change requests, create use cases, and test plans, and provide ongoing end user support and training. The Revenue Operations Business Analyst will also be responsible for data management and become a subject matter expert for mergers & acquisitions as it relates to system convergence and cut overs. Lastly, the Senior Business Analyst will support system reporting and analytics needs.

You are great at:

• Quickly learning and understanding the OpenText sales processes to gather business requirements for all system changes and providing holistic guidance to business stakeholders.


• Working with our IT teams on actioning development changes and processes that best address business needs


• Managing system changes through the full cycle from requirements definition through to implementation, testing, support, and training of end users.


• Communicating cross functionally with different business lines to ensure departmental goals and objectives are clearly disseminated, understood, managed, and tracked


• Develop and execute use cases and testing scenarios to ensure processes are maintained post Go Live


• Working with Sales management to identify new and creative opportunities to leverage Salesforce.com and ChangePoint to support additional business processes or functions


• Being a data steward and working with internal teams to audit Salesforce.com data and resolving data integrity issues


• Partnering with internal customers to trouble shoot and solution user issues in Salesforce.com via a support ticketing process.


• Developing and maintaining customer reports and dashboards requested by the Sales team and management

What it takes:

• Strong interpersonal skills, solid business acumen and a passion for technology


• University Degree or College Diploma in a business or technical discipline.


• 3 to 5 years of experience working with Salesforce.com or other CRM systems; SFDC Administrator or Consulting Certification would be a decided asset


• 3 to 5 years of experience gathering business requirements; ideally having formal training in business analysis methodology and practice


• 1 to 2 years of experience building process flows, use cases, developing test plans and conducting UAT


• Experience working in a customer support capacity assisting Sales and Professional Services Operations where internal customer support and success is paramount


• Advanced experience using Microsoft Excel


• The ability to manage several concurrent projects within a high energy, fast paced and evolving environment and the flexibility to work outside of normal business hours as needed


• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of sex, national origin, disability or race. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com.