Support Technician at NSF International in San Diego, California

Posted in General Business 11 days ago.

Type: Full-Time

Job Description:

At NSF International, our mission is to protect and improve human health. We're a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, healOur nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories. We're growing fast, and that's where you come in. Come join our team. Position Summary: The Support Tech will be a member of the global IT Service Desk team reporting into the Regional Site Support Manager for North America. The individual in this role will monitor and process incidents and requests by reaching resolution while modeling superior customer service by exhibiting excellent written and verbal communication and using strong problem solving and analytical skills while working in a fast-paced environment. Education: 4 year degree (Bachelor's degree) or 4 years of relevant experience in lieu of a degree

Knowledge, Skills & Abilities:

  • Subject matter expert in technical area: Windows based computer OS, software and hardware support.
  • Monitor and process incidents and requests as per core operational practices.
  • Demonstrate knowledge and implementation of core operational practices.

Job responsibilities include but are not limited to:

  • Experience analyzing hardware/software malfunctions and diagnose root cause
  • Experience with allocation and maintenance of IT equipment
  • Support the Infrastructure and Software development teams as necessary in the deployment of new software, PC's or infrastructure changes.
  • Reach resolution of tickets based on best practices and KPI's
  • Prioritize and log support issues by continuously updating all action taken with end user.
  • Maintain IT Service Desk practices, processes and technical documentation, and knowledge base
  • Develop effective relationship with internal and external contacts and work well within a team
  • Command a basic understanding of NSF's mission and business and how the position's job responsibilities contribute to the goals of the company.