Guest Service Agent at Marriott Vacations Worldwide in Honolulu, Hawaii

Posted in Other 10 days ago.





Job Description:

Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



JOB SUMMARY


Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?


If so, the Front Office might be the place for you! You will have the opportunity to welcome our guests, while experiencing our dedication to the well-being of our associates.


As a Guest Service Associate, you will be interacting directly with guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each guest. In assisting as a Guest Service Supervisor you will follow up to ensure requests have been met. Processes all payment types, vouchers, paid-outs, and charges. Balances and drops receipts. Counts and secures bank at beginning and end of shift. Obtains manual authorizations and follow all Accounting procedures. Notifies Loss Prevention/Security of any guest reports of theft. Assists management in training, evaluating, counseling, motivating and coaching employees; serves as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develops/maintains positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.



CORE WORK ACTIVITIES



  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak using clear and professional language; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

  • Comply with quality assurance standards.

  • Stand, sit, or walk for an extended period of time.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Attention to customer service with a professional and pleasant personality.

  • Available to work a flexible schedule including evenings, weekends, and holidays.

  • Perform other reasonable job duties as requested by Supervisors.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture