Virtual Hiring Event - Customer Care Specialist - Two Locations (Tulsa, OK and Westerville, OH) at JPMorgan Chase Bank, N.A. in Tulsa, Oklahoma

Posted in General Business 11 days ago.

Type: Full-Time

Job Description:

Chase is hosting a Virtual Hiring Event on Thursday, April 22nd. A recruiter will contact you after you have completed your application.

cxLoyalty is a subsidiary of JPMC and is a leading loyalty and customer engagement solutions company servicing 70 million consumers with approximately 3000 client & marketing partner relationships and over 40 years of experience. We design, administer and fulfill loyalty and customer engagement programs that strengthen and expand the value of relationships for brands around the globe, including many of the largest and most respected companies in the financial services, retail, travel, and telecom industries. Based in Stamford, Conn., loyalty has approximately 3100 associates in 19 countries.

A Travel Consultant will provide exceptional customer service for inbound calls to assist customers with redeeming their credit card points for travel accommodations. Offer accompanying products including, but not limited to airline tickets, car rentals, hotel accommodations, and travel insurance to clients within company guidelines and account specific requirements. Serve customers by providing product and service information, as well as resolving product and service problems.

This position is temporarily remote/work from home to promote the safety of our employees and future employees as we navigate the global pandemic. We will supply your computer and all necessary hardware. You must have existing high-speed internet connection in your residence

Responsibilities :

  • Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients.
  • Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner.
  • Maintain comprehensive working knowledge of all programs, tools and systems.
  • Strong computer skills, ability to navigate through multiple systems at once.
  • Participate in cross training and handle calls on multiple accounts.
  • Meet and maintain individual monthly metrics per company guidelines as determined by the operating group.
  • Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products.
  • Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately applies this information when making travel arrangements.
  • Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
  • Work a flexible schedule during the centers hours of operation to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative coursed of action which may be taken.


  • 1+ years of Call Center experience preferred
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Sales, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
  • 1+ years of travel Industry experience preferred
  • High school diploma or GED required
  • Advanced knowledge / proficiency using multiple screens in an online environment
  • Ability to quickly and accurately enter data in a script driven environment
  • Intermediate to advanced knowledge / proficiency of GDS and /or other technology platforms including self-booking tools
  • Ability to work independently and also function as a team member
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans