Tow Truck Driver at AAA Northern California, Nevada & Utah in Concord, California

Posted in Other 19 days ago.





Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.



Why Work For Us?




  • Great Pay - Starting pay at $17. 00 hourly, with a 5% increase after 6 months. You can up to $18,000/yearly in bonuses too!




  • Training - You'll attend a thorough, comprehensive, training program




  • Benefits - Medical, Dental, Vision, wellness program and more!




  • 401k Matching - $1 for $1 company match up to 6% of pay




  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities




  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members





Essential Functions




  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)




  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving




  • Leverages sales skills for offering products and services from AAA to member during service interaction




  • Utilizing on-board computer, radio communications, and mapping systems




  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)





Knowledge/Skills/Abilities




  • Clear and proficient verbal and written communication even under pressure




  • Common knowledge of vehicle components and the common reasons for vehicle failure




  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately




  • Ability to drive a manual/automatic shift vehicle





Education & Experience/Licenses & Certification




  • Two (2) years of experience in a customer contact role




  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training




  • Vocational technical automotive training/certification or equivalent experience (preferred)




  • ASE (Automotive Service Excellence) certification(preferred)






Work Environment/Physical Requirements


Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.


#GAB