CCB - ED, Operations Digital Product Lead at JPMorgan Chase Bank, N.A. in Wilmington, Delaware

Posted in General Business 8 days ago.

Type: Full-Time

Job Description:

We are seeking a highly motivated relationship manager to help define the Digital and Operational Product Alignment for CCB. This role will represent Operations and partner with digital Product Owners, and the LOBs to create transparency and aid in the execution against the deployment of digital capabilities, with a lens toward customer obsession and optimization of our carbon footprint. Collaboration with other business and Digital product owners will be required to develop a truly customer obsessed Omni channel experience.

This position requires the ability to quickly learn new areas and content, work simultaneously with multiple products and business units, and balance multiple initiatives. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for digital and emerging technologies. The successful candidate will be a broad thinker with the ability to inspire confidence from, and to collaborate closely with Operational Leaders, Front-office support, Digital, Consumer Bank, and Technology leaders.


  • Partner with Digital, Operations, and IT teams to define and refine its digital strategy. Help translate that strategy into a connection with new and planned initiatives
  • Coordinate understanding of digital roadmaps and initiatives that impact Operations and to help optimize the firm's carbon footprint
  • Form strong, productive relationships within Digital and Operations and IT organizations to advance shared objectives
  • Manage communications and cross-functional forums to inform, discuss, and escalate, as appropriate - both within Digital and with Operations. Includes building and presenting executive updates and business reviews
  • Educate on the latest digital innovation including areas that will help the Operations team drive their objectives, their business and the customer experience
  • Provide meaningful measurements and accompanying insights that represent progress against stated goals and key business metrics
  • Analyze and synthesize key insights from analytics, user experience research, competitive and market analysis, and company information to provide context and perspective and to help drive priorities


  • 5+ years of relationship management, product management, and/or relevant strategy experience
  • Digital and/or Operations experience preferred
  • Ability to influence stakeholders with diverse points of view - with ability to influence people at all levels across a broad variety of job functions
  • Structured thinker, plus effective communicator with excellent written and oral communication skills
  • Ability to prioritize projects and efforts according to business need and industry trends
  • Familiarity with the business services and offerings associated with Chase, specifically within Operations
  • Commitment and self-motivation suitable to a start-up team
  • Experience with agile product development techniques and practices for speed-to-market is a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans