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Customer Service Representative at International Mission Board in Richmond, Virginia

Posted in Admin - Clerical 20 days ago.

Type: Full-Time

Job Description:

About the IMB:

IMB’s mission is to serve Southern Baptists in carrying out the Great Commission to make disciples of all nations​. More than 1.7 billion people still live with little or no access to the Gospel. IMB is an entity of the Southern Baptist Convention, the nation's largest evangelical denomination, with more than 46,000 churches and over 15 million members.

Are you a job seeker with customer service/ call center experience, with exceptional communication skills and problem-solving skills? 

The International Mission Board, a nonprofit religious organization in Richmond, VA, is hiring for a full time Customer Success Representative!

Customer Success Representative
Location:  Richmond, VA (cannot be worked remotely)
Rate: Salary commensurate with experience + great benefits!
Hours:  Full time


  • Provide superior customer support to IMB constituents by answering incoming questions and requests via telephone, email and chat.

  • Manage open cases in Customer Service software and complete appropriate follow-up procedures to ensure 100% resolution.

  • Update records in CRM, E-Commerce & Customer Service Solutions.

  • Process orders for churches, staff, and personnel to help provide mobilization and training products, ensuring the selection of the right products to meet the needs.


  • **Strong preference given to an active member of an SBC church**

  • Experience working in a high-level customer or service-related role.

  • Previous experience in an environment of continuous learning and constant change.

  • Strong communication and problem-solving skills.

  • Knowledge of Southern Baptist Convention culture and structure.

  • Exposure to Customer Service Platforms, CRM or Order Management Software.

  • Represent IMB’s mission and strategy to churches and individuals, connecting them to opportunities to pray, give and go.

  • Detailed oriented with gathering information.

  • Organized.

  • Self-Starter, motivated.

  • Collaborates well with team members.

Worker Type: