The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of cash management products and services for Commercial Bank clients.
The CBCO team is seeking a Implementation Project Manager who will have responsibility for the implementation of new business for our top clients and complex deals. The Senior Implementation Project Manager is responsible for the management of several simultaneous highly complex, large scale projects.
Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
Exhibit ownership of on-boarding experience and client satisfaction
Ownership of internal communication and status updates
Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
Demonstrate creative problem solving and solid judgment/decision making
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
Diligent awareness of risks in our processes in a timely manner
Ownership, escalation and resolution of risk issues when they occur in a timely manner
Manage activities through heavy phone work with clients and business partners
5 Years of relevant experience
Project Management experience, including the use of project plans and issue logs
Time management and organizational skills
Strong verbal and written communication skills
Strong presentation and negotiating skills
Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
Strong technical aptitude pertaining to Treasury Management products
Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
Some travel may be required (less than 25%) to visit clients
Cash Management and Treasury Services experience and knowledge
Operations and Customer Service experience
CTP or PMI certifications
Proficient in various desktop and internet based applications
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.