Customer Trainer at Intuitive Surgical, Inc. in Hartford, Connecticut

Posted in General Business 7 days ago.

Type: Full-Time





Job Description:

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare's complex challenges.

We believe a great idea can come from anywhere-inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's help to advance the world of minimally invasive care.

Primary Function of Position:

The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Roles & Responsibilities:


  • Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
  • Conduct surveys to gather data and measure program effectiveness
  • Act as subject matter expert for internal projects, as needed

    • New product development
    • Training material/ protocol development
    • Training research initiatives

  • Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci® System in a hospital operating room
  • Support da Vinci® Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory and training calendars
  • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
  • Develop competency in the following:

    • da Vinci® System Technology
    • da Vinci® System applications and advanced technology
    • OR Efficiency
    • Training Pathway process
    • Training/coaching techniques/methodologies


Skills, Experience, Education, & Training:

  • Minimum 3-5 yrs. Professional Training experience
  • Proven experience training on complex topics and/or technology
  • Clinical and/or operating room experience preferred
  • High capacity and excellent problem solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Knowledge of adult learning principles preferred
  • High capacity to learn in a fast paced environment
  • Medical-device experience preferred
  • Commitment self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation
  • Ability to travel up to 50%

Minimum Education and Training Requirements:

Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : Yes, 50 % of the Time