Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
Within your assigned area of responsibility, you will provide first line & second line maintenance for ATMs and retail point of sale equipment, plus VAT drive through units. Additionally, you will be expected to provide scheduled cleanings and maintenance on products and perform repairs on Diebold Nixdorf and/or multi-vendor products and services. You will also perform module configuration as well as software configuration and assist with special project work as needed.
You are responsible for
Performing Firstline maintenance on ATMs and retail products and devices such as on-site problem diagnosis, clearing paper jams, card jams, or bill jams, and general maintenance including replacing light bulbs, card reader belts and air filters.
Performing Second line maintenance of ATMs and retail products and devices such as module calibration and replacement and minimal software configuration
Meet or exceed performance metrics as related to system maintenance
Taking complete ownership of the service call while on-site resolving issues
Following call handling and call closure procedures consistently
Accurately report service data
Promoting a high quality of service
Following-through to ensure call completion
Maintaining devices independently
Escalating service request as required for resolution
Maintaining customer satisfaction to include communication, professional demeanor and appearance through resolution of service request
Qualifications
High school degree or GED required
Minimum of 6 months of hands-on experience in electronics
Must have a valid driver's license
Basic understanding of PC, PC peripherals, and network connectivity
Demonstrated ability to represent the company in a dependable and professional manner
Ability to work independently with little supervision
Shift adaptability and good customer relations skills
Acceptance of exposure to the outside elements
Sense of urgency, organizational skills and work in team environment
Ability to pass MVR, background and drug test
Must be able to work alternative shifts such as weekends, holidays, afternoons or evenings
Preferred Qualifications
Vocational degree in an electro-mechanical field is preferred
Hands on electro-mechanical repair/installation experience preferred