Lean Fellow at MEMORIAL HEALTH SERVICES in Fountain Valley, California

Posted in General Business 11 days ago.

Type: Full-Time

Job Description:

This position's primary responsibility is to provide coordination, teaching, and workshop facilitation to individuals and organization-wide MC*21 Management System activities (MC*21MS) through the use of lean philosophy and principles. This individual will work under the direction of the Executive Director to prepare for MC*21MS process improvement workshop events (RPI, 5S, other), independently assess, plan and lead workshop events, provide support to front-line teams in their understanding of performance opportunities, maintain in-depth ROI tracking, and assist in the preparation of summary reports for the MC*21MS Oversight Committee and other target audiences to support decision-making.

Working under the supervision of the Executive Director, MC*21 Management System:

  • Conducts RPI/RPD Workshops, 5S and Value Stream events including up-front support for the assessment, planning, and post-event (sustainment) phases of MC*21MS events to facilitate the change management process and produce positive outcomes.
  • Effectively communicates orally and in writing with diverse groups of people at the campus and system-wide level to share learning from workshop events.
  • Models the MC*21 MS as the core management strategy and philosophy for MemorialCare through a commitment to change for the overall benefit of the organization.
  • Utilizes standard techniques and methods (specific to MC*21MS and including financial, efficiency, quality, safety and experience/satisfaction related) to produce a robust tracking system for metrics for each workshop event. Applies lean principles and methodology, and utilizes lean tools when aggregating and interpreting data.
  • Contributes to continuous learning and advancement system-wide and MC*21 MS team member education and training through participation in the Lean Leader and Lean Fellow programs.
  • Contributes to the development of MC*21 MS infrastructure and applies Lean principles in developing and maintaining MC*21 MS processes and tools.

  • BA/BS degree in healthcare or business related field required; management experience preferred.
  • Applies creativity to design of lean projects to maximize the learning environment.
  • Collaborates in a team environment to produce positive outcomes; demonstrates the ability to influence, delegate, direct and collaborate with all levels.
  • Excellent technical, interpersonal, communication, facilitation and consensus-building skills in an individual who can work with diverse personalities and interact effectively with others.
  • Demonstrated service-orientation, with sensitivity to customer needs and who views MC*21 MS as vitally supportive to internal customers.
  • Proficient analytical skills; understands how data can be used to effectively change processes.
  • Demonstrates teaching proficiency in translating concepts, tools and methods to a variety of people.
  • Demonstrates the ability to work in an environment of ambiguity.
  • Proficient project management skills to deliver on deadline.
  • Working knowledge of calendaring (Outlook), spreadsheets (Excel), word processing (Word), database (Service Now/ Microsoft SharePoint) and graphical (PowerPoint & Visio) applications.
  • Successfully completes Lean Fellow training and achieves Lean Fellow certification within development plan timeframe.