IT Help Desk Support at Tetra Tech, Inc. in Pueblo, Colorado

Posted in General Business 7 days ago.

Type: Full-Time

Job Description:

Tetra Tech Inc. is currently seeking full-time IT Help Desk Representative to work in at our client site in Pueblo, CO.

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

The candidate will provide Help Desk support for the Pueblo Chemical Depot (PCD) Information Management Office (IMO) activities for hardware and software. Help Desk support will assist in solving PCD personnel technological problems and aid IMO with technological support; maintain leased copiers/printers post-wide; initiate service calls when needed; and serve as Help Desk, creating trouble tickets for issues not resolved at the first level. The position will support the tracking of IT equipment maintenance and repair. In addition, the candidate will support PCD's Common Access Card issuance in accordance with DOD Manual 1000.13.

The following are typical duties:

  • Provide technical support to users of IT services at PCD
  • Assist users with problems related to computer and communications services, including operating systems, local area network (LAN) services and various applications packages
  • Gather data and perform diagnostic techniques to help identify solutions to problems
  • Monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software and procedures
  • Serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.
  • Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists and users with solutions to problems.
  • Collect information from callers to be used in the troubleshooting and workstation and/or printer services.
  • Coordinate with the Army network, telecommunications specialists in monitoring the LAN and Wide Area Network (WAN) and the installation telecommunication video teleconferencing
  • Performs other duties as assigned.

Job Requirements:

The ideal candidate must be a U.S. citizen and will have / be:

  • Experience in Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.
  • Experience with Department of Defense systems and Security Center Configuration Manager (SCCM) preferred.
  • Familiar with LAN/WAN systems and the Process Data Acquisition and Recording systems.
  • Experienced in workstation image creation and image management, workstation roll-out and re-build, configuration, and maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.
  • Ability to read, research, analyze and interpret general inquiries from IT users to resolve IT-related issues.
  • High levels of written and oral communication skills are required to assist users with technology-related issues. Must be able to speak the English language fluently.
  • Ability to evaluate and solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.
  • Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong interpersonal and IT troubleshooting skills.
  • Ability to work and collaborate with employees at all levels and disciplines.

Education / Certifications

  • Associates degree and 2 years of relevant IT technical support experience is preferred.
  • Possess COMPTIA A and Windows 10 OS or current Widows OS certification at the time of hire or be able to get these certifications within 6 months of hire.
  • Ability to obtain a Secret Security Clearance; current clearance is preferred.
  • Possess a valid driver's license and be able to take training to operate a Gator Utility Vehicle.

The work environment of this position is that of a typical IT help desk position.

  • Required to visit numerous buildings to access clients and equipment.
  • Must be able to access equipment stored in a warehouse.
  • Lifting of computer equipment is required as is the ability to access cables, plugs, etc.
  • May be required to work at a computer for extended periods of time.
  • May be required to sit or stand for extended periods of time.
  • Must be medically able to pass a fit test to wear a respirator.

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. Our reputation rests on the technical expertise and dedication of our employees-20,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.
Help Desk