Regional Business Manager III - Albany, OR - #105364 at PacifiCorp in Albany, Oregon

Job Description:

PacifiCorp is one of the lowest-cost electricity producers in the United States, providing more than 1.6 million customers with reliable, efficient energy.

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Provides superior account and community management to PacifiCorp's key community, commercial and industrial accounts. Functions as the primary point of contact with assigned communities and accounts.

For internal Berkshire Hathaway Energy affiliate employees consideration only.

Responsibilities

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.)
• Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
• Ensure high customer satisfaction ratings from key contacts with assigned customers.
• .Inform communities of company initiatives and messages by distributing literature and giving presentations to local organizations as directed.
• Negotiate franchise agreements.
• Manage the company's involvement in community events that support company objectives.
• Establish business relationships through account management with assigned customer segments. This will include commercial, industrial and government accounts.
• Manage assigned key accounts to include development of account management strategy and corporate account plans.
• Provide solutions and recommendations regarding our customers' concerns and questions. Create a positive influence on their future decision to support PacifiCorp as their energy service provider.
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies.
• Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.
• Collaborate with other company business units to address and solve customer problems and

Requirements

• Bachelor's Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience.
• A minimum of five years of experience in account or community management.
• Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program or process.
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
• Communication and interpersonal skills to manage and motivate employees, and oral and written communication to communicate objectives and action plans.
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels.
• Demonstrated project management, team work and leadership skills to produce desired business results.
• Ability to communicate company's strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.
• Public speaking and presentation skills
• Experience with community relations and processes
• Ability to work with all organizational levels to influence actions and negotiate outcomes.
• Strong computer skills including the use MS Word, Excel and Power Point.
  
  

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