Summary: Provides courteous and efficient customer service and answers more complex or difficult customer inquiries. Provides a variety of administrative support to assigned group. Primary Functions:
Answers telephone calls and/or email regarding service, operation or maintenance.
Answers questions and provides information.
Process customer requests for service or start/stop service.
Processes customer complaints and forwards to proper department to properly address concerns
High school diploma or GED plus additional specialized courses or Associates Degree in related field. At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships. Demonstrates thorough knowledge of Customer service and Billing systems. Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette. Accurate typing speed of 50 words per minute. Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments. Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills. Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette. Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals. Ability to handle confidential or sensitive information or issues. Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily. Spanish Bilingual/English. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.