Service Advisor at SAFE HARBOR MARINAS in North Quincy, Massachusetts

Job Description:

Service Advisor

Position Summary
The Service Advisor is responsible for providing support to the Service Manager, Service Team, and customers. Responsibilities include liaising with customers and determine needs, providing clear and precise instructions on the work order for the technician, estimating and scheduling the work required, following through to make sure the work is completed correctly the first time in a timely manner and invoicing and collecting payment in a prompt and timely manner prior to vessels departure.

Essential Duties and Responsibilities

Provide support to Service Manager, Service Team, and customers
Determine all needs and act as liaison between customers and Service Manager
Provide clear and precise instructions on the work order for technicians
Estimate and schedule all required work
Ensure all work orders are completed in a timely manner
Generate invoice for all work provided by service departments
Collect payment in a timely manner
Continuously meets ongoing company goals
Available to work overtime when required to meet deadlines

Technical and Physical Requirements

High school diploma or equivalent
Prior marina experience preferred
ABYC and/or manufacturer certifications preferred
Ability to sit or stand for long periods of time
Ability to lift 20 pounds

Minimum Soft Skills Qualifications

Excellent verbal and written communication skills
Positive attitude and willingness to learn
Ability to provide exceptional customer service and an understanding of customers' needs
Excellent interpersonal and collaborative skills while working both independently and within a team context
Organizational skills are a must
Detail oriented and ability to multi task are essential skills
Ability to use discretion when trusted with confidential and sensitive information or materials
Eager to engage in a growing, fast paced, and industry-leading company
Exceptional time management and problem solving skills

The Company
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced professionals. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #marinacareers

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.