Public Benefits Capacity Building Coordinator at GREATER CHICAGO FOOD DEPOSITORY in Chicago, Illinois

Posted in Admin - Clerical 7 days ago.

Type: Full-Time

Job Description:

Under the direction of the Public Benefits Capacity Building Lead, the Public Benefits Capacity Building Coordinator is responsible for supporting community-based organizations working to increase access to SNAP and Medicaid benefits in geographic areas with high concentrations of individuals eligible for public benefits.

As part of the Food Depository’s efforts to end hunger, the organization works to connect people with public benefits like SNAP, which empowers families to purchase the groceries they need, and Medicaid, which reduces the need to choose between paying for food or medical bills. As we seek to increase the impact of our public benefits outreach work, the Public Benefits Capacity Building Coordinator will work to increase the impact of agencies providing SNAP and Medicaid benefits application assistance in areas with high concentrations of individuals eligible for public benefits, including Austin, Englewood and North Lawndale. The Public Benefits Capacity Building Coordinator will be responsible for supporting partners, including implementing a coordinated, data-driven, community-based strategy with shared outcomes; operating a platform for exchanging best practices and  increasing partner capacity; and providing public benefits trainings.

Key Responsibilities and Essential Functions:

  • Work with Public Benefits Capacity Building Lead to execute strategy for building partner capacity to unlock public benefits like SNAP and Medicaid in food insecure communities.

  • Support community partners in a comprehensive model of benefits outreach that includes SNAP and Medicaid application assistance, referrals to other programs, and case application support.

  • Develop training materials for partner agencies.

  • Build and maintain platform for exchanging best practices and providing technical assistance.

  • Respond to policy and application questions from partners.

  • Work with Public Benefits Capacity Building Lead and partners to develop marketing plan to promote services in each area

  • Maintain strong relationship with community partners such as Food Depository food access partners, health organizations, social service agencies, and other community organizations.

  • Stay informed about SNAP, Medicaid, and other public benefit policy and procedure changes.

  • Participate in internal meetings and meetings related to local SNAP and Medicaid. program developments and issues at IDHS offices.

  • Develop and maintain relationships with Illinois Department of Human Services local offices.

  • Competitive applicants will have a bachelor’s degree (or high school degree/GED plus at least 2 years of experience).

  • Experience with public benefit programs and their respective policies or application processes is preferred. 

  • Competitive candidates will have strong interpersonal skills, including cultural competency and sensitivity to diverse cultures, backgrounds, and communication styles.

  • Excellent project management and organizational abilities.

  • Experience building, maintaining, and strengthening partnership relationships required. Experience working with community organizations strongly preferred.

  • Familiarity with the neighborhoods of Englewood, Austin and North Lawndale preferred. History of living, working, or consistently volunteering in these neighborhoods would be ideal.

  • Proficient in MS Office- Word, PowerPoint, Access, Outlook.

  • Must have a car, driver’s license and valid insurance. Travel throughout Cook County, up to 75% of work time.


While most benefit outreach activities are being conducted over the phone, the team is conducting some in-person outreach under social distancing guidelines and with PPE.


  • Typical office environment, as well as working remotely from partner locations around the city and suburbs

  • Some exposure to warehouse environment.

  • Travel within the city of Chicago and suburbs required. Interacts with Food Depository staff, donors, vendors, member agencies, general public.  Occasional evening and weekend hours required for meetings or trainings.