Senior Product Manager- Health Coaching at Best Buy in Watertown, Massachusetts

Job Description:

Best Buy is seeking a Sr. Product Manager, Health Coaching to lead the strategy and execution of key digital coaching experiences supporting our senior population and their care counselors. The Sr. Product Manager will leverage the latest digital, data science, and behavior change techniques and capabilities to drive adoption, engagement, and retention through customized care plans. Leading to increased independence at home and providing peace of mind to the millions of people caring for aging relatives.

This person will have a demonstrated history of defining strategies and delivering solutions that meet the needs of the user through a mix of individual contribution and team leadership. S/he also will be accountable for driving modern development practices while enabling human-centered design to deliver the roadmap and iteratively launch solutions over multiple flight paths that align to our health care strategy.

Primary Roles and Responsibilities Include:

• Set the strategic vision for their product team(s) driving high-impact customer experiences and exploring what is possible with evolving products and tools


• Effectively demonstrate the ability to translate customer needs into business and product requirements


• Help manage the creation and maintenance of user stories and acceptance criteria for new features and enhancements leveraging multiple workstreams


• Partner with our technology teams to develop and guide solutions needed to realize these opportunities in the short term and to build / configure to scale


• Define the solutions and structures needed to realize these opportunities and coordinate holistic cross-functional roadmaps to ensure successful execution


• Improve value creation by defining and aligning on KPIs to measure success


• Lead outcome-based, user-centered product management across multiple matrixed individuals and teams, often requiring influence without direct reporting authority


• Evaluates value, feasibility, and business viability risks prior to making investments in new technologies


• Understand potential prioritization or trade-off decisions and make decisions to best enable necessary outcomes


• Maintain an in-depth knowledge of the health care industry, customers, and technology trends and facilitate learning across the Health and Digital & Technology teams

• 2+ years of relevant Product Management Experience (Dev, UX, Strategy, etc.) within retail, health care, digital or technology areas


• 1+ years of direct people and team management/leadership


• 1+ years of experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.


• Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience

• 4+ years of experience relevant Product Management Experience (Dev, UX, Strategy, etc.) within retail, health care, digital or technology areas


• 2+ years direct people and team management/leadership and demonstrated success developing engaged, inclusive teams


• 2+ years of healthcare experience


• 1+ years of experience within telehealth, digital health, or digital therapeutics


• Knowledge and passion for health care, retail, technology, and innovation


• Ability to communicate to a wide spectrum of cross-functional team members, including technical and business resources


• Ability to navigate internal and external working structures


• Proven ability to build collaborative relationships at all levels and ensuring teams create a collaborative culture


• Ability to work in ambiguity and break-down ambiguity into actionable items over distinct time horizons