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Training Facilitator at Trugreen in Bartlett, Tennessee

Posted in Other 30+ days ago.





Job Description:

R16473
102166


6855 Appling Farms Pkwy, Bartlett, Tennessee 38133




Job Description





Position Overview



The Training Facilitator I is responsible for assisting with the delivery of new hire training material developed and/or reviewed by the Program Manager, CX Training (Facilitator). The facilitator will work to ensure all new hires have a positive, encouraging, and engaging experience leading up to and throughout the training period and that comprehension and production readiness is achieved. In this role, the facilitator may also assist in the delivery of approved recursive training programs.



Responsibilities



  • Facilitate virtual and classroom interactive learning events, train-the-trainer programs, etc. to develop the knowledge, skills, and abilities of our Customer Experience (CX) employees.

  • Identify and assess current and future customer experience training needs through needs assessment and customer insights and funnel ideas and information up accordingly



  • Maintain classroom organization, control and productivity to ensure a positive environment conducive to learning

  • Ensure continuous engagement within the classroom by activities, break-out sessions, Q&A sessions and tools within the WebEx or Teams platforms

  • Provide constructive feedback to the new hire cohort, their supervisors and/or managers that outline learning opportunities and areas of concentration

  • Report any human resource concerns to leadership and make sure adequate detail is provided to ensure proper handling.

  • Continuous learning of processes, products, services and systems to maintain knowledge needed to train and teach within the CARE organization


Competencies



  • Customer Focus - Understanding what it takes to build strong customer relationships and delivering customer-centric solutions.

  • Results Driven - Consistently achieving results, even under tough circumstances.

  • Situational Adaptability - Adapting approach and demeanor in real-time to match the shifting demands of different situations.

  • Accountability - holding self and others accountable to meet commitments.

  • Problem Solving and Decision Making




Education and Experience Requirements



  • High School Diploma; At least 2 Years of College preferred but not required

  • 2+ years of Customer Care, Escalations, Retention, or Quality management and front-line people leading experience, required

  • Experience facilitating classroom training (virtual and on-site) preferred but not required


Knowledge, Skills, and Abilities



  • Ability to partner and build cross-functional relationships

  • Attention to detail and accuracy

  • Written and verbal communication skills

  • Time management skills, including punctuality for on-time attendance

  • Ability to prioritize, organize, and perform multiple tasks


Physical Demands & Working Conditions



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Regularly required to:


• Sit, stand and walk


• Use hands and arms to handle, feel or reach


• Speak and hear


• Use close vision abilities


Occasionally required to:


• Lift or move up to 25 lbs


• Stoop, kneel, crouch or crawl


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


Noise level


  • Low to moderate

Adverse Conditions Minimal


TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.


We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation,Click Here.


California Residents: for information on personal data we collect as part of the application process, Click Here.


TruGreen performs pre-employment testing.


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.
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