Customer Success Manager at NetApp in Matthews, North Carolina

Posted in Management 5 days ago.

Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

As a Customer Success Manager, you will help clients realize their data fabric goals utilizing the NetApp Public Cloud Services suite of solutions. You will develop healthy customer relationships through building trust and transparency and act as a customer advocate. You display impeccable customer service skills and demonstrate a strong aptitude for technical software products. Your knowledge of NetApp products and services allows you to suggest additional offerings for the customer. This is a challenging position in a very fast-paced environment where communication and organization will be key. The ideal candidate will be self-motivated, a proactive contributor, and strive toward being a subject matter expert. The goal of the NetApp Customer Success Program is zero churn; we exist to never lose a customer. The Customer Success Manager will cover a region and set of accounts and report to a Manager of Cloud Customer Success.

Essential Functions

In this customer-facing role, you will:

  • Partner with Sales to understand customer purchase criteria and translate those criteria to successful product adoption

  • Engage multiple customer stakeholders to understand business needs and ensure NetApp meets those needs

  • Conduct Product Demos highlighting the customer use case

  • Guide customer through initial activation activities to ensure smooth onboarding

  • Lead customer-facing quarterly business reviews

  • Identify opportunities to expand the use of the NetApp portfolio in customer accounts

  • Maintain a regular cadence of customer conversations

  • Support the customer through the renewal of purchased products

Education & Experience

  • A minimum of 2 years of customer-facing experience is required; customer success experience is preferred

  • A Bachelor of Science Degree in Engineering or Computer Science, or equivalent experience

  • Optional: Certifications from any of the following: Amazon Web Services, Google Cloud Platform, Microsoft Azure

  • Strong problem-solving, negotiation, and organizational skills

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.