Sr. Product Manager - MSP Director & Web Direct (Remote) at Black Knight, Inc. in Jacksonville, Florida

Posted in Management 6 days ago.

Job Description:


Sr. Product Manager - MSP Director & Web Direct (Remote)

Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

LOCATION: This role is fully remote eligible within the US. If located in Jacksonville, FL some onsite may be required. Please note East Coast hours will be required for this position.


Manages product life cycle planning activities and high quality delivery of Black Knight new products, enhancements, and releases to market. Defines software product roadmap to meet market requirements in support of product line strategy by considering position in software development life cycle (SDLC), product profitability, pricing strategies, client satisfaction, and sales success rate. This Senior Product Manager is focused on Black Knight's Director and Web Direct products.


  • Manages the software product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected.

  • Serves as the subject matter expert (SME) for assigned Black Knight products - MSP Director and Web Direct.

  • Works closely with the Agile team and Business Analyst resources to ensure that the product roadmaps are delivered as requirements in support of release goals and objectives.

  • Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.

  • Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans.

  • Prepares and presents product roadmap reviews as well as providing product's general strategic direction.

  • Tracks release schedules, keeping product development on schedule.

  • Manages project inventory during budget planning process, interlocks on all companion activity, and prioritizes as necessary to execute against plan throughout the year.

  • Determines release dates and tracks release schedules, keeping product development on schedule.

  • Monitors and understands product's profit and loss statement.

  • Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.

  • Engages and interacts with internal and external clients during feedback sessions, focus groups, user groups, and requirements gathering sessions.

  • Practices open and honest communications with clients.

  • Acts as product launch manager when appropriate for new products or rollouts of major releases.

  • Collaborates with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal).

  • Completes business scope documents and defines and documents user personas for individual products.

  • Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement, and monitoring progress. Determines success criteria and recommends "go I no go" decision.

  • Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process).

  • Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.

  • Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.

  • Presents product information and industry thought leadership to external audiences in webinars and client conferences.

  • Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.

  • May require up to 25% travel.

  • Performs other related duties as assigned.


Bachelor's degree in business, marketing, or the equivalent combination of education, training, and work experience.


  • Experience with MSP highly preferred

  • Knowledge of financial services or mortgage industry and associated products required

  • Experience with Black Knight products - Director and Web Direct a plus

  • Experience with mortgage customer service applications a plus

  • Experience working in an Agile Software Development Life Cycle (SDCL) environment a plus

  • Experience as a Product Manager/Owner/BSA/BA in software product management preferred

  • Experience working with customer facing or B2B software delivery a plus

  • Experience with work management tools such as TFS, Jira, or RTC a plus

  • Understanding of web services a plus

  • Requires general business skills, preferred industry knowledge, financial management and planning skills, long-term vision, and executive presence

  • Effective presentation and interpersonal skills

  • Understanding of API's and ability to read REST / JSON a plus

  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner

  • Ability to utilize judgment in decision making process and decisions related to job tasks

  • Ability to communicate effectively with all levels of management in an organized, professional manner

  • Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients

  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

  • Requires strong time management skills, attention to detail, and must be resourceful

  • Analytical, problem solving skills

  • Project management skills; ability to prioritize and complete tasks

  • Requires leadership and negotiation skills

  • Flexibility, versatility, dependability

Product Manager IV

Senior managerial role that manages activities of multiple product lines through several product managers. Oversees planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Manages the product revenue and profitability for assigned product lines. Participates with other managers in establishing strategic plans and objectives, makes final decisions on administrative/operational matters and ensures effective achievement of objectives. Works on complex issues where analysis of situations or data requires an in-depth knowledge of the business and/or industry. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements. Regularly interacts with executives and/or major clients. Interactions frequently involve special skills, such as negotiating with clients or management or attempting to influence senior level leaders regarding matters of significance to the organization. Typically requires a minimum of fourteen (14) years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience. Pragmatic Marketing certification or equivalent is preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.


Jacksonville, FL

Time Type:

Full time