Sales Operations Specialist (Contractor) at K12, Inc in Herndon, Virginia

Posted in Other 13 days ago.

Job Description:


Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

The Sales Operations Specialist provides operational support required by the Stride Learning Solutions Sales and Client Success team with new sales and orders for clients. This person will be responsible for processing quotes, contracts, and orders in Salesforce. This role maintains accurate data, assists in quote/opportunity creation, and gathers all necessary information for order transactions. The Sales Operations Specialist will interact with several internal stakeholders from various teams, including contracts, billing, finance, sales, client success and management. In this role, the Sales Operations Specialist works to continually increase their organizational knowledge and apply it to improve processes and deliver results.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Responsible for understanding and managing the workflow process from quote to order, identify problem areas, and take initiative to resolve with minimal escalations

  • Enforce internal operational and procedural compliance or seek approval from appropriate authority on special requests

  • Manage the Orders queue and process requests, and follow up on outstanding issues through resolution

  • Maintain data integrity of key accounts within applicable systems for day to day business

  • Work directly with Sales and Client Success representatives to assist with all order / product / delivery

  • Maintain knowledge of current and past product offerings (new, in-line, and closeout products) and be able to provide accurate information on product status or estimated delivery schedule with the sales team or customer as requested

  • Responsible for acting as a liaison with customer issues regarding orders by knowing who to contact for assistance or approval and follow through to ensure resolution and understand when to escalate for resolution;

  • Organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner

  • Adapt priorities to support business cycle needs

  • Perform ad-hoc project work or data entry duties as needed

Supervisory Responsibilities: This position has no formal supervisory responsibilities.


  • High School Diploma or GED AND

  • One (1) year of experience AND

  • Two (2) years of Sales Operations experience OR

  • Equivalent combination of education and experience

Certificates and Licenses: None required.


  • Microsoft Office (Outlook, Word, Excel); Web proficiency; proficiency

  • Excellent analytical and problem-solving skills

  • Solutions oriented with strong follow-up

  • Extremely organized, self-starting, detail-oriented, and ability to manage multiple projects simultaneously

  • Strong organizational and time management skills

  • Excellent interpersonal, written, and verbal communication skills

  • Resilient and accountable with ability to work independently

  • Ability to work collaboratively as a team player across the organization on complex issues

  • Ability to clear required background check


  • Bachelor's Degree(s) AND

  • Stride Learning Solutions experience

  • Prior experience in online education

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is a home based position. This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state except Colorado.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)